Still Broken: Quicken Bills & Income >> does not link ANY non-bank billers

Tom39
Tom39 Member ✭✭✭
edited November 22 in Paying Bills, Online Billers & Reminders (Windows)

Please pin this to the top of issues.

I've tried to link my non-bank billers since the August change-over. I've called for help and been told the system is broken. Pin to the top "THE BILL LINKING SYSTEM IS BROKEN" and people will not have to waste time.

Since Quicken's August changeover to a new bank and bill linking provider

— Many large to nationwide companies can no longer be located in the Bill Sync system ("Bill & Income" tab » Bills » Add new bill)

— Others that can be found will let you try to set them up, but at the last step when you submit your information, will fail out with "unable to update biller."

My full post with annotated screen shots is located here:
https://community.quicken.com/discussion/7965952/quicken-bills-income-does-not-link-any-non-bank-billers/p1?new=1

The original post advice is to call into quicken for help, and that results in the online person saying "many people have called to say their billers can't be found, and the ones that are there do not link." Great—NOW PIN THAT UNTIL IT'S FIXED

Most of my actual bank linking issues (USAA bank, local credit union, etrade, fidelity) all link properly now. But non-bank billers like Republic Service Trash don't exist, while others that do exist like Southwest Gas or T-Mobile will not link the bill.

Again PIN A 'BILLERS BROKEN' THREAD UNTIL IT IS FIXED so I don't have to call in once per month, get a screen link, a walk-through, then a final, "Yeah, a lot of people have this problem" admission.

Thank you.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Tom39,

    Thank you for taking the time to outline your experience in detail—we know this has been frustrating, and we appreciate your patience while we continue working through the biller transition issues.

    To clarify the current status:

    • There is this active Community Alert already posted regarding biller enrollment failures with our new service provider.

    • In addition to the public alert, we currently have two open internal escalations (CTP-14949 and CTP-15189) tracking the behavior you described—specifically, billers not being able to update.

    These issues are on our provider’s side, and our teams are actively working with them. Unfortunately, we do not have an ETA on resolution at this time.

    Regarding pinning a blanket message:
    We understand why you're suggesting this, but we only pin alerts that match specific internal criteria and confirmed systemwide outages. Since the biller issues vary by provider, region, and biller type, we rely on targeted alerts and tracking tickets rather than a single pinned global post.

    That said, your feedback is valid, and your detailed report helps strengthen the escalations already in progress.

    Thank you again for your patience while our teams and our service provider continue working on these issues. If new information becomes available, the existing alert will be updated accordingly.

    -Quicken Anja
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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Until Quicken and the new service provider they had to migrate to can iron out the wrinkles, I recommend falling back to a known good process that has been around for decades:

    cap71 avoid late fees.PNG

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