RESOLVED 12/5/25 TD Bank Web Connect - Unable to import web connect / QFX files

Quicken Alyssa
Quicken Alyssa Quicken Windows Subscription Moderator mod
edited 8:11AM in Alerts, Online Banking & Known Product Issues

We’ve identified an issue with TD Bank Web Connect in which the Web Connect file cannot be imported. This issue has already been reported to TD Bank; however, no ETA is available.

In Quicken for Mac, the import returns the error:

“Download Unavailable.”

image.png

In Quicken for Windows, the import fails with the message:

“Quicken is currently unable to verify the financial institution information for this download. Please try again later.”

image.png

Thank you.

[Ticket#:12059567 - CTP-15285]

Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/25/25

    Our teams remain engaged in addressing this issue. An estimated timeline for resolution is not currently available.

    We apologize for any inconvenience and thank you for your continued patience.

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    ONGOING 12/2/25

    This issue is still ongoing, and our teams are actively working toward a resolution. At this time, we do not have an ETA or additional details to share. We will update this alert as soon as more information becomes available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you.

    Quicken Alyssa

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    RESOLVED 12/5/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

    Quicken Support for further assistance.

    Thank you!

    Quicken Janean

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