ONGOING 12/2/25 CIBC Bank USA – CC-511 / FDP-163

Quicken Alyssa · November 18

Users on both Quicken Classic for Windows and Mac are reporting connection errors when attempting to update accounts with CIBC Bank USA – Personal Banking following the bank’s recent digital banking upgrade (October 27–November 1).

Mac users are receiving FDP-163 errors, indicating that Quicken’s financial data platform is unable to connect to the bank.
Windows users are receiving CC-511 errors with similar connection failure symptoms.

Reports indicate the issue began shortly after CIBC’s online and mobile banking overhaul and persists across both platforms, preventing successful account updates or reauthorization.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

[Ticket#12058635 - CTP-15114/CTP-15068]

Quicken Alyssa · November 25

UPDATE 11/25/25

Our teams remain engaged in addressing this issue. An estimated timeline for resolution is not currently available.

We apologize for any inconvenience and thank you for your continued patience.

Thank you!

Quicken Alyssa · December 2

ONGOING 12/2/25

This issue is still ongoing, and our teams are actively working toward a resolution. At this time, we do not have an ETA or additional details to share. We will update this alert as soon as more information becomes available.

We apologize for any inconvenience and appreciate your patience.

Thank you.

ONGOING 12/2/25 CIBC Bank USA – CC-511 / FDP-163

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