Quicken Connect - Works for 3 of 4 AMEX accounts, All same login...

Hello @Fallon4204,

Thank you for sharing your experience.

I think we should try completely severing the connection and then reestablishing it.

To do this:

1. Save a Backup. Steps can be found in this article if needed.

2. Disconnect ALL AMEX accounts in Quicken. Here are the steps on how to do that.

3. Revoke Quickens Third-Party Access from the AMEX website.

4. Add accounts back into Quicken

Once back in Quicken, you will want to make sure you choose the "LINK to existing" option for any of the accounts that were already in Quicken.

Let me know if this resolves the issue.

@Fallon4204,

Thank you for following up, though I am sorry to hear those steps didn't resolve the issue.

I have some follow-up questions for you.

• When you say Quicken acts like the fourth account doesn't exist, what exactly do you mean by that?
  • The account doesn't show up in the list once you are redirected to Quicken?
  • The account is in the list, but shows "Don't add to Quicken"
  • The account shows up, allows you to link, but no transactions download into the account?

The more information you can provide, the better.

Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

@Fallon4204,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Hello All,

Thankyou for adding to this discussion.

@jtemplin,

If you tried the steps I suggested here;

And they did not resolve the issue, this would be considered missing transactions.

If this is the first time this has happened

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

3. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

4. Are these transactions still marked as "pending" on your bank's website? Pending transactions have been authorized by your bank but have not cleared and paid from your account yet. Most banks don't allow transactions to download until the transaction clears the bank.

There are more steps in the linked article. If they don't resolve the issue, please contact Quicken Support for further assistance. They can look at your log files and process an escalation if needed.

@J. Holmes,

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you both!

@jtemplin,

Thank you for following up to let us know the issue is resolved.

If you need more help, don't hesitate to reach back out!

Thanks again!