Bank of America Checking no longer updating in Quicken without resetting the account [Edited]

Sugar
Sugar Quicken Windows Subscription Member
edited November 29 in Download, Add/Update Accounts (Windows)

I cannot download transactions from Bank of America anymore without editing the account and doing the reset option. And then once I get some downloaded transactions, the data is wrong. The online balance is wrong so I cannot reconcile my account. Bank of America no longer allows downloading of transaction as quicken files which is absolutely nuts. I've tried download transactions as .csv files, but that is not very helpful either because it does not allow you to match transactions the way web connect does. I am at a loss of what to do. I've been using BoA and Quicken for 20+ years and now I have no way of reconciling my account any longer.

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Answers

  • sacn
    sacn Quicken Windows Subscription Member

    I am having the same issue. I spoke to BOA support this morning and was told that they no longer work with Quicken. Since I have been a Quicken user for 20 years, I am very frustrated. Quicken should have notified its customer base and offered us a resolution to the problem.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Sugar and @sacn,

    Thank you for letting us know you're having this issue. When did this problem first start? Is this impacting all Bank of America accounts, or just some? You said your online balance with Bank of America is incorrect. Is it incorrect by the amount of any pending transactions? If it is, that is a known issue, which a has already been reported to our teams (ticket number CTP-15397).

    I look forward to your response!

    Quicken Kristina

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  • pbmsmit
    pbmsmit Member ✭✭✭
    edited December 2

    I have same issue but only for few older accounts that were set up with "BoA-All other states" and no longer get transactions. Some accounts still work but my most important checking account doesn't get updates anymore. After a reset, my account removed all connection info. Also, get very weird 'status' when I reconnect to Boa: some accounts cannot be added and the many accounts do not have the correct account to link to. Due to all tehse resets my BoA accounts are a big mess due to transaction syncs of internal transfers. If BoA is no longer supporting Quicken, Quicken has no value for me anymore, pity because i use it for almost 20 years

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