Transactions Changing Without Reason - How to Fix?

Question

I have an IRA account that each month I have a normal distribution taken with the amount transferred into my checking account. It works fine until the beginning of this month when all of a sudden, the transactions dated 9/25/25 and 10/27/25 disappeared from the IRA account but the corresponding increase in the checking account is still there! Instead of those 2 transactions showing up in the IRA account, there are 2 transactions dated 10/31/25 identified as IntInc in the action column with the second one matching the correct amount of the 10/27/25 correct transaction but nothing showing it as a distribution. I didn't notice this until the monthly activity for November this past week occurred when Quicken identified a discrepancy in the total number of shares. I did a validate on the file to see what it identified and nothing consequential was noted. I looked at a backup from 11/02/25 and it had the same problem. Why would this happen? Do I need to take the backup from 10/28 that I have and try to do a one step update for the last 4+ weeks and hope for the best? Are there other approaches for handling this or is Quicken just broken? Help is needed. Thanks.

a1newman · Answer

I determined that his issue occurred on an account from Fidelity that was having interest credited to the account  and for some reason each time Quicken was asking me to confirm the amount of the account. It would do this without clearly indicating whether the amount was inclusive or exclusive of the interest credited. When the answer chosen produced incorrect results, my adjustments to fix the ending balance somehow created this problem. To simplify my life, I chose to take my backup from near the end of October and change that Fidelity account not to be included in the download process so I wouldn't have to guess what Quicken was really doing.  Then I did the one step update process, and all is good. I much rather that Quicken didn't ask whether an account was right on a balance basis with no option of "I will determine the answer later" rather than being forced to make a decision then and there.

Tom Young · Answer

That certainly sounds like scrambled data from file corruption.  You could try a Validate & Repair (if you call Quicken that's probably what they'll ask you to do in any case) to see if that might fix the problem.

A more "belt and suspenders" approach is to do a Quicken Copy and then validate the copy.  Quicken Copy though would mean you'd have to re-enable all downloads for all Accounts.

If that doesn't work I guess you do really only have two options.

The first being starting with the last "known good" file and working forward.  Using your current file I would first make printouts of all activities in all Accounts from the date of the know good file to "today" so that you can ensure you get all entries properly re-recorded, if the downloads don't do it for you

The second is contacting Official Quicken Support.  I'd advise a phone call and screen sharing so that Support can really see what you're seeing and maybe suggesting something that will help.

a1newman · Answer

Tom,

When go into the checking account and find the transactions there it has it with the correct category of the IRA Account and right click it and choose Go to matching transfer it goes to the 10/31/25 transactions that clearly don't match it. It seems like it is a Quicken issue of some type. If I try to change the 10/31/25 transactions to the correct information, it produces a duplicate transaction in the checking account so that does not work. Do I need to reach out to Quicken support?