Seeing a CC-900 error since yesterday

System
System Member admin
edited November 29 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from:

CC-501 Error with CIT Bank Online

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Comments

  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    I'm getting a CC-900 since yesterday. The detailed error is "Expected value should match 'unique authenticationFieldId in credential array'" so I tried reconnecting and got the same error. Reported in Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @blmatthews,

    Thank you for letting us know you're seeing this issue. Our article on CC-900 errors indicates that it's usually a temporary error and recommends waiting 48 hours and trying again.

    If the issue persists after 48 hours, please try using the CIT Bank N.A New Login connection option, to confirm if that option works or gives you the same error.

    Screenshot 2025-11-29 at 1.19.32 PM.png

    I hope this helps!

    Quicken Kristina

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  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    I tried adding an account using CiT Bank N.A New Login and got about the same error as I did when updating:

    Please try again later.

    Care Code: request-body-field

    Details:
    CP_SERVER_ERROR
    Expected value should match 'unique authenticationFieldId in credential array'

    It's been failing for about 24 hours, usually temporary errors resolve in a few minutes, but I'll try again tomorrow.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Please let me know if the issue persists tomorrow!

    Thank you!

    Quicken Kristina

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  • jon857
    jon857 Quicken Mac Subscription Member ✭✭✭

    I've been having the same issue and getting the same message as blmatthews above since Wednesday. No error code CC- number associated with the message.

    Also tried the option Change Connection and when this did not resolve the issue selected Disconnect Account. Tried selecting CIT Bank Online and CIT Bank N.A. New Login with no success.

    Uploaded the error message using the Report a Problem tool

    I am using the desktop version of QM Deluxe subscription.

    Spoke to CIT Bank and they advised that they don't support Quicken and directed me to take this up with Quicken for help.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jon857,

    Thank you for letting us know you're also seeing this issue. When I check our internal tools, I can see you were getting the error message yesterday, but I'm not seeing the error prior to that. What was happening on Wednesday and Thursday when you tried to update your CIT Bank account(s)? Did you see the same error that you're currently seeing, a different error, or no error message at all (but still not successfully updating)?

    I look forward to your reply!

    Quicken Kristina

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  • jon857
    jon857 Quicken Mac Subscription Member ✭✭✭

    Hello Kristina - I have confirmation that transactions with CIT Bank that were placed on 11/25 were downloaded as expected into QM. My recollection is that my attempt to execute downloads on Wednesday night were successful for all accounts except CIT Bank and chalked this up to a momentary glitch. I believe that the same exact error message I reported above was first experienced Wednesday and continued on Friday and Saturday until I disconnected the CIT accounts and attempted to reestablish communications, which failed.

  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    Still happening for me too, since Friday. I do a full update every day, and it worked fine through Thursday, but it failed Friday (11/28) and ever since.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited November 30

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QMac.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.  

    (CBT-943)

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have a Community Alert that you can use to track the status of this issue. To be notified of any updates, once available, please bookmark the alert linked below:

    https://community.quicken.com/discussion/7968717/new-11-30-25-cit-bank-cc-501-cp-server-error

    Thank you!

    (Ticket #12076097)

    Quicken Kristina

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