New loan reminder is coming up as old paycheck reminder

AZMike2021
AZMike2021 Quicken Windows Subscription Member ✭✭
edited November 29 in Paying Bills, Online Billers & Reminders (Windows)

I added a new loan account and created the bill reminder. When I attempt to enter the loan reminder a reminder for a fairly old paycheck reminder comes up. I have attempted to delete and readd multiple times and it is the same issue. How do I get this resolved?

I did the "Report a Problem" through Quicken but I am hoping for a quicker solution. This new bill and payment reminder section is quickly becoming a disaster. Non of my online bills update and now my payment reminders are not even remotely correct (bill vs paycheck).

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @AZMike2021,

    Thank you for letting us know you're seeing this issue. To troubleshoot this issue, please provide more information. Do you keep your Quicken file directly on your local hard drive? Is the file synced with any cloud service, such as OneDrive, iCloud, or Dropbox? Was there anything that happened just before this issue started, such as a computer/program update or unexpected computer/program shutdown?

    To troubleshoot this issue, I recommend that you start by restoring a backup from before the problem started, then test to see if the issue is resolved in the newly restored file.

    I look forward to your response!

    Quicken Kristina

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  • AZMike2021
    AZMike2021 Quicken Windows Subscription Member ✭✭
    edited November 30

    Hi Kristina

    I store my copy of Quicken on my PC hard drive and it is not synced with a cloud service (OneDrive or Quicken web). This is a brand new loan. I even tried deleting the payment reminder and adding it again. Same issue.

    When I set it up I attempted to sync it to American Express, but it caused issues with the Amex CC. I deleted the online sync for both and re-added just the Amex CC.

  • AZMike2021
    AZMike2021 Quicken Windows Subscription Member ✭✭

    I just deleted the loan entirely, setup a new offline account, same issue; the payment reminder is pulling through an old paycheck reminder.

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