Oriental Bank of Puerto Rico -Updated Data Not Downloading

LatinNYWill
LatinNYWill Quicken Mac Subscription Member ✭✭
edited November 17 in Errors and Troubleshooting (Mac)

I have a Quicken Classic for MAC. The Oriental Bank account is listed and included in updates. To date, the balance is ZERO, and no payments /Transactions are listed. Not possible.

Please advise

Thank you.

William Lopez

[Edited-Readability]

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @LatinNYWill,

    Thank you for sharing your experience.

    I checked your connection to Oriental Bank Consumer, and I don't see any error messages, so that is a good thing.

    That being said, if you are not seeing transactions download, that would be considered missing transactions. Please review this Support Article and apply the steps therein. If the steps do not resolve the issue, you will need to contact Quicken Support directly so they can investigate the issue further and process an escalation if needed.

    Hope this helps!

    Quicken Alyssa

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  • LatinNYWill
    LatinNYWill Quicken Mac Subscription Member ✭✭

    I cannot download now from this bank . I get the following error :

    Details:
    CP_SERVER_ERROR
    Expected value should match 'unique authenticationFieldId in credential array'

    Please assist.

    Thank you

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @LatinNYWill,

    Thank you for following up with additional information.

    I checked your connections internally, and it appears that since your last response, this issue has been resolved, and you are no longer receiving an error when connecting to this bank. Is that correct?

    If not, let me know what you are seeing from your end, and I will be more than happy to help. Additionally, screenshots of what you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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