Routine Quicken Update Results in Numerous Duplicate Ledger Entries w/ PNC Bank

REJones
REJones Quicken Windows Subscription Member ✭✭✭
edited November 18 in Download, Add/Update Accounts (Windows)

Several duplicate entries +/- found in my PNC Bank checking acct ledger today after performing a routine update using Quicken Classic Deluxe Windows. I'm using Quicken Build: 27.1.64.35

Has this been reported elsewhere in the Community?

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Comments

  • REJones
    REJones Quicken Windows Subscription Member ✭✭✭

    Update for clarification : the duplicates are occurring in my Quicken ledger, not in my actual PNC Bank Acct.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @REJones,

    Thank you for sharing your experience.

    We do have a Known Issue for missing transactions with PNC, but not one for duplicates. Please check out this Support Article for duplicate transactions.

    As stated in the article, if this is not an isolated event and continues happening, please contact Quicken Support directly so they can investigate this issue further and process an escalation if needed.

    Thank you!

    Quicken Alyssa

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  • amendegw
    amendegw Quicken Windows 2016 Member

    Just to let you know… I just spent about 3 hours deleting my duplicate PNC transactions. Hoping my next sync will not create more.

    …Jerry

  • REJones
    REJones Quicken Windows Subscription Member ✭✭✭
    edited November 19

    That sounds painful Jerry. I had only 6 duplicate checking account ledger entries to deal with in Quicken, so it was brief and simple to delete them. Afterwards, I processed a routine/monthly credit card bill payment and sent it to my PNC checking acct via Direct Connect (with fingers crossed). All turned out OK…no duplicate entries appeared this time.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @amendegw,

    Thank you for adding to this discussion. I hope that future account updates do not result in duplicates for you!

    If you find that they do, please follow the steps I posted above.

    @REJones,

    Happy to hear you didn't have too many duplicates to resolve and that you are now good to go.

    If you need more help, don't hesitate to reach out!

    Quicken Alyssa

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  • dkfauth
    dkfauth Quicken Windows Subscription Member
    edited November 29

    I was getting duplicate transactions as well. Make sure you accept and delete the transactions so they don't continue to download

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @dkfauth,

    Thank you for adding to the discussion and letting others know what worked for you.

    We appreciate your contribution!

    Quicken Alyssa

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