Transactions Changing Without Reason - How to Fix?

a1newman
a1newman Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

I have an IRA account that each month I have a normal distribution taken with the amount transferred into my checking account. It works fine until the beginning of this month when all of a sudden, the transactions dated 9/25/25 and 10/27/25 disappeared from the IRA account but the corresponding increase in the checking account is still there! Instead of those 2 transactions showing up in the IRA account, there are 2 transactions dated 10/31/25 identified as IntInc in the action column with the second one matching the correct amount of the 10/27/25 correct transaction but nothing showing it as a distribution. I didn't notice this until the monthly activity for November this past week occurred when Quicken identified a discrepancy in the total number of shares. I did a validate on the file to see what it identified and nothing consequential was noted. I looked at a backup from 11/02/25 and it had the same problem. Why would this happen? Do I need to take the backup from 10/28 that I have and try to do a one step update for the last 4+ weeks and hope for the best? Are there other approaches for handling this or is Quicken just broken? Help is needed. Thanks.

Answers

  • Bob@45
    Bob@45 Member ✭✭✭✭

    It might be related to my split reminders issue reported below — time frame is similar. Check your pending transaction, and if the pending transaction has been modified, fix that. Based on my experience it should stay fixed. Then fix the two or three transactions that were posted wrongly.

    https://community.quicken.com/discussion/7967623/split-reminders-corrupted
  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    "the transactions dated 9/25/25 and 10/27/25 disappeared from the IRA account but the corresponding increase in the checking account is still there!"

    I'm not sure it this is helpful, but the fact that Transfer transactions (my assumption) disappeared in the "from" Account but are still there in the "to" Account suggests to me that the transactions were not properly entered in the first place as one "linked" transaction but were, instead, entered at two self-referring entries in each Account. If one side of a properly linked Transfer disappears in one Account, then that transaction also should disappear in the other Account.

    Look to see it the Category used in the Transfers into the checking Account is the name of the IRA Account in square brackets [IRA Account Name] or if the Category is [Checking Account Name]. If it's the latter, that's a self-referring entry and the disappearance of the Transfer in the IRA Account won't affect the Checking Account.

    That certainly doesn't explain the 2 transactions dated 10/31/25, but if what you're seeing here is the only problem in the file - you might want to poke around some more to satisfy yourself that all other Account in the file are OK - then I wouldn't go back to 10/28 and try to get all transactions after that date downloaded again, I'd simply fix the problem and be more attentive to similar problems popping up going forward.

    The very best way (IMO) to have Transfers entered in your file is to make those entries manually prior to the actual event. In your case you could have a Reminder set up to make the entries for you.

  • a1newman
    a1newman Quicken Windows Subscription Member ✭✭

    Tom,

    When go into the checking account and find the transactions there it has it with the correct category of the IRA Account and right click it and choose Go to matching transfer it goes to the 10/31/25 transactions that clearly don't match it. It seems like it is a Quicken issue of some type. If I try to change the 10/31/25 transactions to the correct information, it produces a duplicate transaction in the checking account so that does not work. Do I need to reach out to Quicken support?

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    That certainly sounds like scrambled data from file corruption. You could try a Validate & Repair (if you call Quicken that's probably what they'll ask you to do in any case) to see if that might fix the problem.

    A more "belt and suspenders" approach is to do a Quicken Copy and then validate the copy. Quicken Copy though would mean you'd have to re-enable all downloads for all Accounts.

    If that doesn't work I guess you do really only have two options.

    The first being starting with the last "known good" file and working forward. Using your current file I would first make printouts of all activities in all Accounts from the date of the know good file to "today" so that you can ensure you get all entries properly re-recorded, if the downloads don't do it for you

    The second is contacting Official Quicken Support. I'd advise a phone call and screen sharing so that Support can really see what you're seeing and maybe suggesting something that will help.

  • a1newman
    a1newman Quicken Windows Subscription Member ✭✭

    I determined that his issue occurred on an account from Fidelity that was having interest credited to the account and for some reason each time Quicken was asking me to confirm the amount of the account. It would do this without clearly indicating whether the amount was inclusive or exclusive of the interest credited. When the answer chosen produced incorrect results, my adjustments to fix the ending balance somehow created this problem. To simplify my life, I chose to take my backup from near the end of October and change that Fidelity account not to be included in the download process so I wouldn't have to guess what Quicken was really doing. Then I did the one step update process, and all is good. I much rather that Quicken didn't ask whether an account was right on a balance basis with no option of "I will determine the answer later" rather than being forced to make a decision then and there.

Categories