Windows Configuration Prompts When Opening Tax Planner

System
System Member admin
edited December 3 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Importing from Financial Institutions.

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  • James White
    James White Quicken Windows Subscription Member ✭✭✭

    I have the same pop-up when I open the tax planner

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @James White,

    Thank you for reporting the issue you are seeing from your end.

    I have split you off into your own thread, as your issue seems different. Please provide more information.

    To clarify, you are getting pop-up windows that say, "Please wait while Windows configures Quicken", and "There are Quicken components currently open and cannot be uninstalled". And you are receiving these prompts when you open the Tax Planner?

    Please give us the exact steps you take before receiving the prompts/pop-ups. Additionally, screenshots of what you are seeing will be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you.

    Quicken Alyssa

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  • James White
    James White Quicken Windows Subscription Member ✭✭✭

    Hi Alyssa,

    That's correct. As soon as I click the "Tax Plan" on the menu bar I get the pop-ups.

    Thnx!

    James

    Screenshot 2025-12-05 113647.jpg
  • John QW
    John QW Quicken Windows Subscription Member ✭✭

    I get this same issue also on Tax plan

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @John QW & @James White,

    Thank you both for adding to this discussion.

    We do have a similar issue, where users are seeing these same prompts when trying to import QFX files. For that issue, uninstalling and reinstalling the software is what resolves it.

    I am curious if the same steps will work here. Can I please have you both try the uninstall/reinstall and let me know if the issue persists?

    Looking forward to your responses!

    Quicken Alyssa

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  • jimjanicki
    jimjanicki Quicken Windows Subscription Member ✭✭

    I have the same issue. Just started a couple of weeks ago. For me these popups appear when tax planner starts and every time I select an area for more details. Correct info is displayed after cancelling out on prompts.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jimjanicki,

    Thank you for adding to this discussion.

    Were you able to try uninstalling and reinstalling, as suggested above, to see if it resolves the issue?

    Looking forward to your response.

    Quicken Alyssa

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  • James White
    James White Quicken Windows Subscription Member ✭✭✭

    Hello @Quicken Alyssa

    Yes, uninstalling and reinstalling Quicken seems to have resolved the issue.

    Thank you,

    James

  • John QW
    John QW Quicken Windows Subscription Member ✭✭

    I uninstalled, but the full reinstall errored out. I deleted the install directory and reinstall worked , and then this issue did go away.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @James White & @John QW,

    Thank you both for updating this discussion and letting us know you were able to resolve this issue.

    If you need more help, don't hesitate to reach back out!

    Thank you!

    Quicken Alyssa

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