Bank of Hawaii Downloads Stopped Working

dborja
dborja Quicken Mac Subscription Member ✭✭
edited December 2 in Download, Add/Update Accounts (Mac)

I'm getting this message:

"This connection failed, and will not update:

Bank of Hawaii(dborja13) - Error request-body-field (CP_SERVER_ERROR -  Expected value should match 'unique authenticationFieldId in credential array')"

I noticed BOH now comes back and is asking whether my account is from Hawaii or Guam/Saipan. I choose Hawaii from the dropdown list and the above message comes up. Apparently, this is an MFA and the bank is not getting the correct response from Quicken although I did choose the correct region.

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Comments

  • Robhawaii
    Robhawaii Quicken Mac Subscription Member ✭✭

    I have had the same issue for past few days too. I tried updating the connection and received an unexpected error “care code request body field. Cp server error. Expected field should match unique authentication field in credential array”

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Robhawaii & @dborja,

    Thank you both for reporting the issues you are having.

    What you are seeing is currently a Known Issue. Our teams are aware and working toward a resolution, though we do not currently have an ETA.

    Please bookmark the linked alert to stay up to date on any progress/changes as they occur.

    Thank you.

    Quicken Alyssa

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  • dborja
    dborja Quicken Mac Subscription Member ✭✭

    It's working now! Thanks for fixing the issue

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @dborja,

    Thank you for following up to let us know the issue has been resolved.

    If you need more help, don't hesitate to reach back out.

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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