Citi Card Transactions Not Dowloading

Jeff Han
Jeff Han Quicken Windows Subscription Member
edited November 30 in Errors and Troubleshooting (Windows)

Running Windows, Quicken Classic Premier - receiving error message "the associated accounts can't update right now. We're investigating the issue" for about a month now. I've deactivated, reactivated, and linked back…still no resolution. Any thoughts

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Jeff Han,

    Thank you for sharing your experience with us.

    Is this what you are seeing?

    Screenshot 2025-11-30 at 10.19.30 AM.png

    If so, this is a known issue, and we are currently working to resolve it.

    I am curious, what types of accounts are you updating? You could try connecting to a different instance of Citi, like Citi Cards, or Costco Anywhere Visa Card by Citi…

    Screenshot 2025-11-30 at 10.26.31 AM.png

    Let me know how it goes!

    [CTP-14158]

    Quicken Alyssa

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  • BillB533
    BillB533 Quicken Windows Subscription Member

    Citi Best Buy also doesn't allow online set-up. Issue have been going on for months

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