Nordstrom Card update error

mark a.
mark a. Quicken Mac Subscription Member ✭✭
in Download, Add/Update Accounts (Mac)

Now getting this error today:

Error FDP-101 (CP_SCRIPT_ERROR -  dateRegionFormat is empty)

Anyone else?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mark a.,

    Thanks for sharing the details about the error you’re seeing. You mentioned getting FDP‑101 (CP_SCRIPT_ERROR - dateRegionFormat is empty), but when I checked your account internally, the most recent connection attempt is showing FDP‑187.

    Could you confirm whether you’re still seeing FDP‑101, or is it now showing FDP‑187 on your end?

    • If you are seeing FDP‑187, this typically happens when a security question/answer mismatch occurs during the connection. Please follow this support article for guidance.
    • If you are still seeing FDP‑101 after following the steps for FDP‑187, then please review this support article that applies to FDP‑101. This error usually indicates an issue on the bank’s side blocking the connection, and you will need to contact Quicken Support, as they may need to escalate it if it persists.

    Hope this helps!

    -Quicken Anja
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  • JETRN
    JETRN Quicken Mac Subscription Member

    I have been also receiving this error. Even with MFA, been going on for over a week.

  • ntrainer
    ntrainer Quicken Mac Subscription Member ✭✭

    Yes, I'm receiving the same error as well. The MFA just isn't being accepted.

  • blubkeman
    blubkeman Member ✭✭✭

    Error here as well. Several days and counting - sent report in.

    Care Code: FDP-4000

    Details:
    QCS_SERVER_ERROR
    Invalid acquire request.

    Initial sign-in seems to work, but this error occurs when attempting the MFA, as noted in earlier comments. Verified that logging in directly through Nordstrom website (including MFA) works normally.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JETRN, @ntrainer, & @blubkeman,

    Thanks for reporting these issues! After reviewing each of your accounts, I can confirm that all three of you are experiencing FDP‑187 internally. Please refer to the guidance provided in my earlier response for next steps regarding this error, which typically relates to a security question or MFA mismatch during the connection.

    @blubkeman – Regarding the FDP‑4000 error you mentioned, we currently have this open Community Alert on this error occurring with multiple financial institutions. While Nordstrom is not currently listed on that alert, we do not yet have a complete list of affected institutions, so it’s possible Nordstrom may be impacted as well. I recommend following the alert for updates. At this time, there is no ETA available.

    Thank you for your patience while we continue to monitor these issues!

    -Quicken Anja
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  • gmlewis1157
    gmlewis1157 Quicken Mac Subscription Member ✭✭

    I am getting this same error.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @gmlewis1157,

    Thanks for chiming in! Upon reviewing your account, we can see you're receiving an FDP-101 error.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for the inconvenience in the meantime! Thank you.

    -Quicken Anja
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