Online Bills No Longer Working

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Comments

  • johngeiser
    johngeiser Member ✭✭
    edited November 23

    I'm also having major issues getting bills and credit cards updated. I've been using Quicken since the DOS days, but I may need to start looking for alternatives.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    This ticket is still open and being investigated. We do not have an ETA for resolution.

    If you have not yet done so, please navigate to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached in order to contribute to the investigation.

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    Please let me know once you have done this so I can add it to the ticket.

    Thank you.

    [CTP-15189]

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion with your experiences.

    This ticket is still open and being investigated. We currently do not have an ETA for resolution. We know this is inconvenient and appreciate your patience.

    I wanted to explain that going to Help>Report a problem>Send to Quicken allows you to report issues and send log files and other documents, but you do not receive responses for these submissions. If you want to be added to this ticket, please send logs and let us know so we can get those added.

    Thank you!

    Quicken Alyssa

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  • John53
    John53 Member ✭✭

    So two weeks or more from the initial reports of this problem, the Quicken development team has not completed a root cause analysis and has no clue on a date for resolution of this/these issues? Were these changes ever tested before they went "live"? It sure does not look like they were.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @John53,

    Thank you for adding to this thread. I understand how frustrating it can be when an issue persists for an extended period of time. I wanted to provide a bit of context as to why escalations like this can take time.

    When we escalate an issue, it isn’t just handled internally—there are often multiple parties involved, including financial institutions and service providers. Each party may need to review, troubleshoot, and test changes before a resolution can be implemented. That’s why even though an issue is escalated, it can take weeks or months to fully resolve.

    We know it’s inconvenient, and we truly appreciate your patience while all parties work toward a fix.

    Thanks again!

    Quicken Alyssa

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