Online Bills No Longer Working

smittystx

One of the best features I saw evolve in the 30 years I have used Quicken was online billing. I had several utility billers set up where I could receive the monthly bill, view the bill, and schedule payment each month. It was all seamless until one day it all came to a screeching halt. With the latest update(s), Quicken has basically killed any functionality with online billing. They either never create a working connection or are flat out no longer available. What Quicken has done with this feature by essentially rendering it useless is to me a significant degradation in the product. Reading the other posts on the subject, I know it isn't only me. When will this be resolved?

Quicken Alyssa

Hello @smittystx,

Thank you for sharing your experience, though I am sorry it's not a good one.

Can you provide some more information on exactly what issues you are seeing so we can help? What biller(s) are you having issues with? What specifically are the issues you are running into? Are you getting error messages? Failed payments? Bills not updating? The more details you can provide, the better. We are happy to help!

Additionally, screenshots of what you are running into could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

shirll

My online bills are no longer working either. It says waiting for next available bill. Capital One and Amazon Synchrony

shirll

I just noticed when I go into Manage online billers the bill amount and due date is correct however on the main page it says waiting for next bill.

[Edited - Removed partial account numbers]

Quicken Alyssa

Hello @shirll,

Thank you for adding to this discussion.

Can I have you try going to the Bills & Income tab, clicking the gear icon on the right, selecting Review and Repair from the menu options?

Once there, select Review and Repair Online Billers.

Let me know if this kicks those out of the "Awaiting Next Bill" status.

Looking forward to your response!

jlblake95

This did not work for me. There were no errors and came back stating all was in sync

turnerjj

I'm having the same problem with online billers, they have never came back online since this update to new biller software provider change, I think you made a mistake going to this new company, looking for new software providers for this service?

UKR

Until Quicken and the new service provider they had to migrate to can iron out the wrinkles, I recommend falling back to a known good process that has been around for decades:

tapierce

Same issue here. All of my online billers (mainly credit cards) show "Awaiting Next Bill" even though many of them have payments due within the next few days. Last month I deleted all of my online billers, deleted all my reminders, and re-added them to ensure they were using the new billers integration. Still no luck this month. I've tried the "Review and Repair" online billers options and it comes back with no errors and says everything is in sync with the servers. I too was under the impression that the new billers integration was supposed to fix this. Seems like nothing has changed.

RCH

Same issue here. No troubleshooting fixes it. This is a major degradation of service that has caused me to waste time and effort by…

1. Trying to troubleshoot the issue using methods recommended by the chatbot and online research that do NOT resolve the issue. If this is a known issue that can't be fixed by troubleshooting, we shouldn't be led down these dead-end paths!

2. Having to begin manually tracking and paying these bills that were once easy to do within Quicken.

Also, none of my utility bills that were available before this provider change Quicken made in the background are available anymore.

very, very frustrating. [Removed-Disruptive]

[Edited-Readability]

harterpk

Having the same problem. Now QuickPay seems to work (in two steps: Schedule, then Processing), and eventually things are marked "Paid". However:

1 - New QuickPay transactions used to update the status within a day. This month, the payments were cleared at the bank, and the "Status" still showed "Processing" — txn was marked paid after a couple more days.

2 - The Current Bill column shows "Awaiting next bill" for all 4 billers, and if I hover over the column, a pop-up says: "Last ignored bill for this biller is on Monday, November 3, 2025", BUT that is the date I scheduled the payment and shows as the Paid On date in the LAST PAYMENT column!!!

This is really pretty shoddy. Used to be much better before the processor switch!!

[Edited-Readability]

Quicken Alyssa

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

When submitting these reports, please include in the description the specific biller(s) that you are seeing "Awaiting Next bill" on.

Please let me know once you have done this so I can add it to the ticket.

Thank you.

[CTP-15189]

harterpk

OK Alyssa. I just sent the report.

Quicken Alyssa

@harterpk,

Thank you for letting me know! I have added them to the ticket.

Thanks again!

73transam

My credit cards show up as "Awaiting next bill" and NEVER update (Barclay, Citi, Lowe's). Utility companies that were available are no longer available (Altafiber, Rumpke, Duke Energy, Greater Cincinnati Water Works). This issue has been reported by many other users. Functionality has been greatly reduced. [Removed-Disruptive]

[Edited-Readability]

Quicken Alyssa

Hello @73transam,

Thank you for adding to this discussion, though I apologize that you are experiencing this issue.

If you would like to aid in the investigation of this issue, you can go to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached.

When submitting these reports, please include in the description the specific biller(s) that you are seeing "Awaiting Next bill" on.

Please let me know if you decide to send it over, so I can add it to the ticket.

Thank you!

73transam

I did report the issue including the billers that are not working for me.

Quicken Alyssa

@73transam,

Thank you for letting me know.

I have added you to the ticket.