Lost files after Computer Repair (Q Mac)

QU1990#
QU1990# Quicken Mac Subscription Member
edited December 9 in Errors and Troubleshooting (Mac)

My MacBook Air stopped working about 2 weeks ago, and ultimately needed a new logic board. I opened the laptop today, and just about all of my files that I save in iCloud were there, except Quicken. I have a subscription, but I cannot find my current file. I can only file one from 2018, before I stated using the laptop. I did fine the Quicken folder in hidden files, but the backup file is empty. How did Quicken open every day if the file wasn't saved somewhere on my computer? I believe that I am using Quicken Classic for Mac.

Thanks for any advice. I can't believe I will have to rebuild an entire year of transactions.

Quicken user since MS-DOS!

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Comments

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta
    edited December 8

    Quicken Mac by default stores files in the hidden Library folder. Many of us move our files into our visible Documents folder for just the reason you've discovered… plus, in my case, I back up my Documents folder to OneDrive or other cloud storage… but I don't do that with the huge Library folder. No doubt your Library folder was not copied to iCloud… but if it was, you're in luck.

    Years ago, you could just go to the Library folder. Now, launch Finder - then press and hold down the option key on your keyboard while you click with your mouse on the "Go" menu … and then select Library. (It will only appear in the Go menu when the option key is depressed.)

    Now, go to Library > Application Support > Quicken and with any luck you will find your file in Documents, or a backup in Backups.

    Quicken user since 1990, MacBook Pro M2 Max on Tahoe 26.2 (and Win 11 under Parallels Desktop)

  • QU1990#
    QU1990# Quicken Mac Subscription Member

    Thank you. Sadly, it is not to be found in Library etc.

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta

    No external Time Machine backup drives?

    Quicken user since 1990, MacBook Pro M2 Max on Tahoe 26.2 (and Win 11 under Parallels Desktop)

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

     just about all of my files that I save in iCloud were there, except Quicken.

    Are you saying that your Quicken data file was saved in iCloud? Or that files you saved in iCloud were available, but Quicken wasn't because it was not store in iCloud?

    It seems unclear why a swapped logic board would result in any lost files. Was the hard drive (solid state memory) replaced?

    Quicken Mac Subscription • Quicken user since 1993

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