Online Bills No Longer Working

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Comments

  • johngeiser
    johngeiser Member ✭✭
    edited November 2025

    I'm also having major issues getting bills and credit cards updated. I've been using Quicken since the DOS days, but I may need to start looking for alternatives.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    This ticket is still open and being investigated. We do not have an ETA for resolution.

    If you have not yet done so, please navigate to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached in order to contribute to the investigation.

    image.png

    Please let me know once you have done this so I can add it to the ticket.

    Thank you.

    [CTP-15189]

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion with your experiences.

    This ticket is still open and being investigated. We currently do not have an ETA for resolution. We know this is inconvenient and appreciate your patience.

    I wanted to explain that going to Help>Report a problem>Send to Quicken allows you to report issues and send log files and other documents, but you do not receive responses for these submissions. If you want to be added to this ticket, please send logs and let us know so we can get those added.

    Thank you!

    Quicken Alyssa

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  • John53
    John53 Member ✭✭

    So two weeks or more from the initial reports of this problem, the Quicken development team has not completed a root cause analysis and has no clue on a date for resolution of this/these issues? Were these changes ever tested before they went "live"? It sure does not look like they were.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @John53,

    Thank you for adding to this thread. I understand how frustrating it can be when an issue persists for an extended period of time. I wanted to provide a bit of context as to why escalations like this can take time.

    When we escalate an issue, it isn’t just handled internally—there are often multiple parties involved, including financial institutions and service providers. Each party may need to review, troubleshoot, and test changes before a resolution can be implemented. That’s why even though an issue is escalated, it can take weeks or months to fully resolve.

    We know it’s inconvenient, and we truly appreciate your patience while all parties work toward a fix.

    Thanks again!

    Quicken Alyssa

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  • xlnja
    xlnja Quicken Windows Subscription Member ✭✭✭

    Same issue here. Since the new bill system was implemented a few months ago, several of my online bills always say "Awaiting next bill". Before the new bill system, I could trust the amounts in "Projected Balances" for the checking account I use to pay credit card bills. Now, I have to manually check those bills to make sure I have enough funds in that checking account. Recently, I nearly had an overdraft when I realized a large credit card bill was due in a few days, but Quicken showed it as $0. Having an accurate "Projected Balances" is perhaps the single most important thing that Quicken does for me, and it's broken due to the online bill issue.

  • Sherrill
    Sherrill Quicken Windows Subscription Member ✭✭

    January 2, 2026 and Bills are still not updating. Sigh. BTW…I have submitted a couple of reports without log files. When I try to attach the requested log file, I'm told the file is too large to submit.

  • xlnja
    xlnja Quicken Windows Subscription Member ✭✭✭

    It seems like the whole bill/reminder engine is a mess…

    1. Paychecks resetting to zero after every One Step Update
    2. Repeating reminders disappearing for the current month when the matching transaction is downloaded from the bank, yet the transaction in the register is missing all of the extra detail added to the reminder.
    3. Being constantly asked when a transaction is entered if it is for some other, unrelated reminder.
    4. Multiple online bills always saying "Awaiting next bill".

    I can understand the difficulty of making the new bill/reminder system backwards compatible for existing Quicken files that, in many case, have been around for decades. Wouldn't it be better to have everyone simply recreate their bills/reminders? I would gladly spend an hour recreating all of my bills and reminders in a working system than continue with this mess that has gone on for months.

  • Robert Armani
    Robert Armani Member ✭✭✭✭

    I completely stopped using the billing system. I added the bills, but I only use the "Enter", instead of "QuickPay". Some of the bills are impossible to add, and the ones added show the updates but don't show the bills in PDF.

    BTW, make sure you don't link the bills to reminders, because it stops the bills from updating.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for continuing to update this discussion. I am sorry you are still experiencing this.

    This ticket is still open and being worked on. We do not have an ETA for resolution.

    If you have not yet done so, please navigate to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached in order to contribute to the investigation.

    Help>Report a problem.png

    Submitting your sanitized data file is helpful, too, but not necessary. Please let me know if you send anything over, so I can add it to the ticket.

    Thank you.

    [CTP-15189]

    Quicken Alyssa

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  • LC49
    LC49 Quicken Windows Subscription Member ✭✭

    One of the most useful features has been broken for over a month. And now they're increasing the subscription rate. There's a serious problem here.

  • Robert Armani
    Robert Armani Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20531198#Comment_20531198

    It's been a few months already. As for the cost, that's true.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    I apologize that this issue has not yet been resolved.

    If you are still experiencing this issue and have not yet sent over your log files, please do so as outlined above. Once you send them over, let us know so we can get them added to the ticket.

    Thank you!

    Quicken Alyssa

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