Duplicate Transactions and Issues Importing QWIN-CA

System
System Member admin
edited December 10 in All Things Canadian (Windows)

This discussion was created from comments split from:

Duplicate transactions downloading since version 8.3.3 update.

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  • ASutt
    ASutt Quicken Canada Subscription Member

    Same issue, plus transactions not importing, errors when trying to import Quicken files. Spread across different bank accounts, not unique to one bank. Quicken Canada has been detreating for a while now, it’s now at the worst I have ever experienced, almost like just filling everything in an Excel spread sheet, manual for transactions. have reported errors to Quicken ??, Used product for decades. What’s up?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @ASutt,

    Thank you for reporting the issues you are seeing. I am happy to help!

    This Support Article addresses duplicate transactions in Quicken for Windows. There are a few possible causes of duplicate transactions. You can attempt the steps provided below to resolve this issue; otherwise, you can restore a backup from before the start of the issue. 

    To resolve the issue, we'll first need to determine what's causing these duplicates by looking at the Downloaded ID for these transactions:

    Step 1: Add the Downloaded ID column to your register

    1. Click on the Register Columns gear icon at the top right of the account register.
    Action%20Gear.PNG
    1. Place a check mark next to Downloaded ID, then click Done. (If you use Two-Line Display, you will need to select Downloaded ID and Downloaded reference)
    Screenshot%20%282%29.png
    1. Review the Downloaded ID. This is the unique identifier for each downloaded transaction. It is used by Quicken to determine which transactions have been downloaded and which ones need to be downloaded. 

    Step 2: Determine which of the following situations is causing duplicate transactions

    • Mismatched manual and downloaded transactions appear in the account register.
    • Downloaded transaction appears twice, with the same Downloaded ID.
    • Downloaded transactions appear twice, with different Downloaded IDs.
    • Transactions are downloaded through Quicken AND a manual download from your bank's website, resulting in different Downloaded ID numbers and duplicate data.
    • Deactivating and reactivating your account to change the connection method has caused downloaded transactions to appear again.
    • Transfers are appearing twice.

    Please review the article linked above for solutions to each of these scenarios.

    If you find that this is not a one-time event… 

    If duplicates continue to download, you may require assistance from either the Online Banking Support for your bank or from Quicken Support.

    As for the problem you are having with importing QFX files, we do have a Known Issue in the latest QWIN-US releases, R65.15 and R65.17, that sounds like what you are experiencing. In that alert, uninstalling and reinstalling the Quicken application resolved the issue. Please try those steps and let me know if it resolves the issue you are having.

    Let me know how it goes!

    Quicken Alyssa

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