Anyone else having trouble with Axos bank?

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Answers

  • Lkyner
    Lkyner Quicken Windows 2016 Member ✭✭

    I also continue to have the same issue/problem. It's very frustrating when you pay the subscription fees to Quicken and it doesn't download any of your banking information for several weeks/months at a time!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    We appreciate all the updates and reports you’ve shared regarding the ongoing Axos Bank DC connection issue. Our teams are aware and continuing to investigate this under ticket CTP-14649.

    While there’s still no estimated timeline for resolution, please know the issue remains a priority. If you haven’t done so yet, submitting a problem report (via Help > Report a Problem) with your logs and a sanitized data file is still very helpful for the investigation.

    Thank you for your continued patience and understanding while our teams work toward a fix.

    -Quicken Anja
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  • Lkyner
    Lkyner Quicken Windows 2016 Member ✭✭

    No updates posted since 10/23/25. Will this be fixed sometime soon or do I need to cancel my subscription and re-enroll in a few months? I don't see the benefit of using Quicken if it will not download all of my banking transactions. Please provide an update @Quicken Anja

  • JTL10899
    JTL10899 Quicken Windows Subscription Member

    As was previously mentioned, it's been months since the issue was reported by multple people (me included), and nearly a month since any updates were provided. I can't find any way to check the ticket number, so we have no idea if anyone is really even working this. Axos just has a link back to the same (unhelpful) Quicken search. I'm getting close to bailing on both. Can someone please give us something better than "there's no timeline, and please submit a problem report"? It's been submitted. We need a timeline.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Lkyner & @JTL10899,

    Thanks for following up and sharing your concerns. I completely understand how frustrating it is to have an account not downloading for an extended period.

    The Axos Bank issue is actively being investigated under our internal ticket CTP‑14649. However, we are unable to provide and ETA as the escalation and development teams do not provide estimated timelines for when a fix will be released. Rest assured, the issue is being worked on, and you’re also welcome to check in here anytime for a status update for any of us moderators, as we have access to the internal ticket.

    Thank you for your patience while the team continues to work toward a resolution.

    -Quicken Anja
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  • choosejoy
    choosejoy Quicken Windows Subscription Member ✭✭

    I have contacted Axos bank several times, and their response is to contact quicken support.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @choosejoy,

    Thanks for the update. This issue is still actively being investigated under ticket CTP‑14649, and our teams are working on a fix. At this time, we do not have an ETA to share.

    We appreciate your patience while the team works toward a resolution.

    -Quicken Anja
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  • Phil_G
    Phil_G Quicken Windows Subscription Member ✭✭

    I am still experiencing the same problem. I just spoke to a representative who advised that they are still working on it. It's hard to believe this has not been resolved in nearly 3 months. Has anyone ended up switching banks?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Phil_G,

    Thanks for following up and sharing your experience. I completely understand how frustrating it is to have this issue persist for an extended period.

    As noted previously, this is still actively being investigated under ticket CTP‑14649. Unfortunately, we do not have an ETA for a resolution, as the escalation and development teams do not provide timelines for these fixes.

    We appreciate your patience while the teams continue to work toward a resolution.

    -Quicken Anja
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  • thoalex
    thoalex Quicken Windows Subscription Member

    It's been about 2 years since AXOS has worked with Quicken properly. It's on the AXOS side. I just don't think they care.

  • Phil_G
    Phil_G Quicken Windows Subscription Member ✭✭

    Interesting. Axos tells me they're currently investigating the issue. Sounds like I shouldn't hold my breath.

  • rmeden
    rmeden Quicken Windows Subscription Member ✭✭

    sigh.. my AXIOS connection was working at least mid December, but it's broken now too (there's another Axios thread)

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for continuing to check in and share updates—I understand the concern given how long this has been ongoing.

    At this time, there is no change in status to report. The Axos Bank Direct Connect issue is still actively under investigation under internal ticket CTP-14649. While we know the lack of an ETA is disappointing, the issue has not been closed or deprioritized, and both Quicken and Axos are aware of the continued impact.

    We appreciate your patience and continued feedback while this investigation continues.

    Thank you!

    -Quicken Anja
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