Error cc-505 when attempting to connect with Sallie Mae bank

Rick8
Rick8 Member ✭✭✭✭
edited December 12 in Errors and Troubleshooting (Windows)

Well, this error is back. Not connecting all week. Tried Quicken Copy of my database. Same error. Can log into Sallie Mae website with the same credentials.

This has been ongoing for the last week and on and off for the last 2 months. When will it be fixed? I uploaded all info. Quicken 27.1.64.65, latest Windows 11 25H2 all patches. I am reticent to update to latest Quicken, because every time I update, Quicken breaks another account download.

😡

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Rick8,

    Thanks for sharing the details. The CC-505 error occurs when Quicken is unable to communicate with your bank’s servers. Even if you can log into Sallie Mae directly, this error usually indicates a temporary issue on their side or a block on the server that Quicken uses to download transactions.

    Here’s what you can try:

    1. Wait one business day – many CC-505 issues resolve on their own after a short delay.
    2. Refresh your online account information:
      • In your account register, click the Actions (gear) icon at the top right (or press Ctrl + Shift + N).
      • Select Update Now and follow the prompts. image.png
      • Repeat for each affected account.
    3. Try again the next business day if the problem persists.

    If this continues for more than 48 hours despite following these steps, it’s best to contact Quicken Support so they can assist further or escalate the issue.

    You can also review the full guidance in this support article.

    -Quicken Anja
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  • TexMike
    TexMike Quicken Windows Subscription Member ✭✭✭

    Sallie Mae Bank won't connect for the past 4 or 5 days using One Step Update. Returning error CC-505. Tried refreshing account by updating inside the register. Validation does not fix the connection problem, and I still get came error and no connection. Anyone else having this issue?

    Windows 11 Home 25H2. Quicken R65.17. Build 27.1.165.17.

    image.png
  • TexMike
    TexMike Quicken Windows Subscription Member ✭✭✭

    Update (Dec 15):

    Sallie Mae is still not connecting via One Step Update (Express Web Connect). In my case, the last successful update was December 10, and it has failed every day since. Suggested troubleshooting has not resolved this issue.

    Other users are reporting the same ongoing connection problem, with CC-503, CC-505, and CC-507 errors. My login credentials continue to work on the Sallie Mae website, so this does not appear to be a user login issue.

    Could this be related to any recent changes on Sallie Mae’s side in how account data is collected and shared with Quicken, or perhaps a Sallie Mae security update?

    Windows 11 Home 25H2. Quicken version R65.17. Build 27.1.65.17.

  • Rick8
    Rick8 Member ✭✭✭✭
    edited 11:41AM

    Quicken says:

    "This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file. In some cases, this block is permanent.

    Note: You may be able to log in to the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by an issue on the bank's servers that Quicken uses to download transactions.

    To resolve this issue

    Check the Quicken Community for alerts and a possible resolution."

    Unfortunately, there are none listed. Quicken needs to fix this, not the Quicken Community.

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