One day good, one day bad - Continuous CC-501 Errors - Bank of America

Centuryny
Centuryny Quicken Windows Subscription Member ✭✭
edited 7:20AM in Errors and Troubleshooting (Windows)

I have not had beyond one consecutive since early December day when I can get a one-step update to work without getting a CC-501 error from Bank of America.

I have tried to reset, reactivate, reinstall, reauthenticate….and now i am just really frustrated. Clearly based upon the many discussion groups here there consistently appears to be problems with the various handshaking and protocols with Bank of America.

Are you working to make this connection more reliable and stable without me having to delete and then relink my accounts every other day or week?

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Which Bank of America financial institution name are your accounts connected to?

    AFAIK, …

    • Bank of America - All other States is obsolete
    • Bank of America - Quicken is the new kid on the block and should be used for ALL your BofA accounts.

    Deactivate all BofA accounts, then use Tools / Add Account, select the new bank name and follow the procedure to reactivate all your accounts. Be sure to correctly LINK all accounts found at the bank to their correct existing account register counterparts in Quicken.

  • Centuryny
    Centuryny Quicken Windows Subscription Member ✭✭

    I am connected to Bank of America - Quicken. Once again, this AM, I have received the same CC-501 error message.

  • Centuryny
    Centuryny Quicken Windows Subscription Member ✭✭

    I just tried one more time. Started from scratch and reauthenicated. There are 6 accounts impacted and once again…..the infamous CC-501 error

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Centuryny,

    Thank you for sharing your experience and reporting the issues you are seeing.

    After reviewing your connections internally, I am not seeing the CC-501 from our end. There are a few steps we can run through that may help.

    1. Create a backup of your Quicken file first.
    2. Deactivate all Bank of America accounts in Quicken.
      1. Select the Tools menu and select Account List....
      2. In the Account List, select the account you want to deactivate, and then click Edit.
      3. In the Account Details window, click the Online Services tab.
      4. Click Deactivate next to the service you want to disable. image.png
      5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
      6. Click OK to the confirmation message.
      7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account, which will automatically deactivate the linked cash account.
      8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
    3. Revoke Quicken’s third-party access from the Bank of America website.
    4. Reactivate the accounts in Quicken.
      1. Go to Tools > Add Account. image.png
      2. Select the bank for the deactivated account(s). If prompted, select the connection method.
      3. Enter your credentials and click Connect.
      4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
      5. Click Next, then Done on the last prompt.

    Let us know how it goes!

    Quicken Alyssa

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