I need to know why Quicken is corrupting my balances, and how to stop it

cindag
cindag Quicken Windows Subscription Member
edited December 15 in Errors and Troubleshooting (Windows)

Has anyone else had this problem? And is there a fix? It's happened in multiple accounts. One day it's ok, the next it's off thousands of $$$.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @cindag,

    Thank you for reporting the issues you are seeing.

    I do have some follow-up questions for you, to help us narrow down what might be causing this, hopefully.

    • How long has this issue been happening?
    • Is there any specific action that kind of triggers this to happen?
      • Like closing & opening Quicken, or running the One Step update.
    • Are the affected accounts all held at one bank?
      • If so, which bank?
    • Where is your file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Norton?

    Looking forward to your response.

    Quicken Alyssa

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