Sallie Mae Bank Not Connecting or Downloading - Error CC-507

Rick8
Rick8 Member ✭✭✭✭
edited November 2025 in Download, Add/Update Accounts (Windows)

Sallie Mae Bank Not Downloading Transactions. Error CC-507. Started tonight, 11/22/25.

States that "the financial Institution you selected does not support the account type your are trying to add. Note that some institutions, such as MOHELA or Lending Club, do not support loan downloads.

My accounts are a money market and 2 CD accounts. No loans.

I am also not trying to add an account. Just trying to download transactions and update account. When is Quicken going to finally fix all these download transactions issues. It just revolves from one account not working to another account not working. NEVER, and I mean NEVER have I had 1 week in the last year that all accounts worked for downloads!!!!!!!!!!!! 😡

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Rick8,

    Thank you for sharing your experience and reporting the issue you are seeing with Sallie Mae. I am sorry to hear you have had continued issues. That is not the experience we want our customers to have.

    This CC-507 error occurs when the wrong instance of your financial institution is selected while adding an account to Quicken, or if something is changed in the account while updating it.

    After reviewing your connections internally, it looks like the CC-507 has been resolved. Is that correct?

    If not, please contact Quicken Support for further assistance. They can collect log files from you and process an escalation if needed.

    Thank you.

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭

    Works now - thanks!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Rick8,

    Awesome, that's great news!

    If you need more help, don't hesitate to reach out.

    Thanks again!

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭

    This is happening again 12-9-2025

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Rick8,

    Thank you for reporting that the issue returned.

    After reviewing your connections internally, it appears you were briefly receiving this error for part of yesterday, and it has resolved since then. Is that correct?

    If not, let me know what you are seeing from your end. If it's no longer the CC-507, screenshots of what you are seeing will be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thanks again!

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭

    Thanks Alyssa, It continued through last night. Working OK today. I report issues when they occur. Maybe I should wait a day. I feel Quicken should know about things ASAP so they can check and see if it is indeed a problem on their end or the provider. If I had reported the vault/password issue with PNC a month before everyone started having a problem, it might have been fixed earlier. I did not because I was having no issues, just noticed the vault/password/user id reversal discrepancy. Thanks again for all you do! I would not have the patience you have!

  • Rick8
    Rick8 Member ✭✭✭✭

    Worked yesterday 12-10-25. Not so much today. Again not downloading, this time CC505

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Rick8,

    Thank you for following up with these additional details.

    I can see that you are still getting the CC-505 today. Definitely seems like there is something going on with this financial institution.

    To resolve the CC-505:

    Try refreshing your online account information:

    1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).
    2. 2. Select Update Now.
    Actions Gear 0

    3. Follow the on-screen instructions to complete the update.

    If the issue persists, you will need to contact Quicken Support so they can investigate this issue further.

    Thank you, and sorry for the continued issues!

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭

    Quicken Alyssa, thanks for the reply. I have already done all that after the first 24 hours. Nothing helps and support has been no help either.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Rick8,

    Thank you for following up and letting me know that you have already followed the recommended steps.

    Did you contact support recently for this issue? If so, what was the end result of that interaction? I am unable to locate a ticket to determine the best next steps.

    If you have not contacted them for this specific issue, that will be a necessary step.

    Thanks again!

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited December 2025

    Quicken Alyssa,

    So I went through Quicken Support and we re-tried everything I had plus using a completely new Quicken Database. Same response CC-505. Quicken is able to import a QIF file downloaded from Sallie Mae, but will not update through OSU. I was told to contact Sallie Mae and ask for an IT Online Specialist for 3rd party access (Q) to check for security updates, settings, MFA procedures, etc. I called Sallie Mae - Response was "Sallie Mae had no IT Department to deal with downloading and 3rd party access" and "Sallie Mae and Quicken have been incompatible since 2018" and "if it was working, Quicken must have updated something". [Removed-Profanity] It has been working fine for the last 5 years at least! Not sure where we go from here, but I think Quicken IT should work with Sallie Mae IT (at a much higher level) and fix this, or at least tell us the truth.

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  • crshera
    crshera Quicken Windows Subscription Member ✭✭

    Totally agree with Rick8's last comment, especially the last sentence.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for the updates, and I apologize for the delayed response.

    Are you still having this issue?

    Looking forward to your responses.

    Quicken Alyssa

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited December 2025

    Yes, this has not changed. Send a report every day via "Something is Broken" link in download errors. Does this actually help? How many is enough? Same stuff: can't add as a new account, can't reset, can't add as an account in new database, can't connect, can't download - anything related to a connection at Sallie Mae / Quicken does not work!

    Screenshot 2025-12-28 at 1.45.53 PM.png

    [Edited-Screenshot]

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for following up and adding to the discussion.

    This is now a Known Issue. Our teams are aware and working toward a solution. No ETA is available at this time.

    Bookmark the linked alert to be notified of any updates/changes as they occur.

    Thanks again!

    Quicken Alyssa

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  • Aresuu
    Aresuu Quicken Windows Subscription Member ✭✭

    Joining in this conversation.

    Same connection problems at Sallie Mae Bank for me and it has been ongoing for months now after it worked (most of the time) for years. Very frustrating as these are recurring issues. This swapped password / username issue is obviously NOT a Sallie Mae problem! Please make it work soon.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Aresuu,

    Thank you for adding to this discussion! We apologize for the inconvenience this issue is causing you.

    Please refer to the Alert and bookmark it to stay updated on progress as it occurs.

    Thanks again!

    Quicken Alyssa

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  • ASE
    ASE Quicken Mac Subscription Member

    It's 1/7/26 and I am having the identical issues as all those noted previously in this chain. Sallie Mae bank accounts worked properly for years (on Quicken for Mac, currently on v8.4.1), but have been unable to connect since November. I have been following these posts waiting to hear some good news from Quicken. How long till proper connectivity is finally restored?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @ASE,

    Thank you for adding to this discussion!

    Unfortunately, we are unable to provide an ETA for resolution of this issue. Please refer to the Alert and bookmark it to stay updated on progress as it occurs.

    Thanks again!

    Quicken Alyssa

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  • JimTX
    JimTX Quicken Windows Subscription Member

    1/11/26 - Sallie Mae update is broken for me as well. Two savings accounts and one CD. Worked fine for years but stopped working 2-3 weeks ago.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @JimTX,

    Thank you for chiming in!

    This is an ongoing Known Issue. Please continue to refer to the linked alert. Bookmark it to be notified of progress/changes as they occur.

    Thanks again!

    Quicken Alyssa

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