USAA Checking does not show up when doing web connect

jschumann888
jschumann888 Quicken Windows Subscription Member ✭✭
edited 1:27PM in Download, Add/Update Accounts (Windows)

Only my CC account shows up, never the checking, so I cannot add it.

Been going on for a long time. Possibly listed under another financial institution?

Thanks, John

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  • jschumann888
    jschumann888 Quicken Windows Subscription Member ✭✭

    I can report this issue resolved. Moderator please note and report to all those that have this issue.

    My checking account reverted to inactive status after a year of no transactions (Not counting interest earned). The helpful support person returned my checking account to active status and now the account shows up when adding to web connect!

    I hope this helps all with this issue.

    Best Regards,

    John😀

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jschumann888,

    Thank you for the update—and for taking the time to share the resolution. We’re glad to hear you were able to get this sorted out and that your checking account is now appearing correctly.

    Your explanation about the account being marked inactive is very helpful and may assist other users who run into a similar situation.

    Thanks again for reporting back!

    -Quicken Anja
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