Citizens Bank update - no check numbers

Alan Stiver
Alan Stiver Member ✭✭
edited 2:32PM in Download, Add/Update Accounts (Windows)

R65.17 on Windows 10. Received a notification that Quicken has partnered with Citizens Bank to improve the update process. Since then, the Num field, which used to contain the check number, is blank. for payments where the bank sends a paper check, I now have to log into the bank to find out what exactly has been paid. This is not an improvement.

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  • harterpk
    harterpk Member ✭✭✭
    edited 2:32PM

    Ditto. The "new, improved" interface between Quicken and Citizens is WORSE. I download transactions from Citizens and the NUM field is blank, so I have to go to the web site and look to see which register transaction to match.

    Quicken used to be able to use the check number to match transactions and can no longer do this. Royal pain [Edited - Language] because I frequently have more than one check for e.g. $50.00….

    PLEASE FIX!!!

  • harterpk
    harterpk Member ✭✭✭

    OH - Even worse!! Just noticed in a different account register, when I download to a register that doesn't have the check already entered, Quicken doesn't show the payee either!! The downloaded entry has:

    "Check / CHECK"

    in the payee field. This really is a pain.

    PLEASE FIX!!!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Alan Stiver & @harterpk,

    Thank you for letting us know you're seeing this issue. I recommend that you contact Quicken Support directly for further assistance, since they will likely need to review the log files to track down the cause of this issue and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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