Reconciling Fidelity investment accounts online balance shows $0!

uscfan75
uscfan75 Quicken Mac Subscription Member ✭✭
edited December 2025 in Registers & Transactions (Mac)

Based on prior post on another discussion, my understanding this problem was corrected by Quicken. Do I need to continue making adjustments every time I update?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @uscfan75,

    Thank you for letting us know you're still seeing this issue. What kind of account is this happening in (brokerage, 401k, HSA, etc.)? Are transactions downloading into the problem account(s)? Does this happen only when reconciling accounts, or do the problem accounts show a $0 online balance all the time?

    I look forward to your reply!

    Quicken Kristina

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  • uscfan75
    uscfan75 Quicken Mac Subscription Member ✭✭

    It's a brokerage account. Transaction are downloading properly into the correct account. The issue happen every time I download Dividend Income transactions. This is the same issue that was posted back in September with Fidelity upgrade. At that time you posted that we should let Quicken create the reconciliation adjustment. On Fidelity cash show up in Fidelity Cash Reserves (FDRXX). In my Conversations with Fidelity they stated that all there issues are resolved and this one is a Quicken issue.

  • uscfan75
    uscfan75 Quicken Mac Subscription Member ✭✭

    I do get the emails.

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