USAA Checking Transactions Not Downloading

SpartyRB
SpartyRB Quicken Windows Subscription Member ✭✭
edited 4:12PM in Download, Add/Update Accounts (Windows)

My USAA transactions aren't downloading. The last successful download was on 17.12. No new transactions until 2 days ago, 21.12.

I've had three new transactions, but they aren't downloading, but the online balance is correct.

I noticed after the update I installed today that my PenFed accounts were downloading correctly but that resolved when I reset the accounts.

No such success w/ the USAA checking account. I've completely deactivated the account, deleted the bank information, and then reconnected to USAA as a new account. It still won't download.

Anyone else having the same issue?

[Edited - Readability]

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited 4:10PM

    Hello @SpartyRB,

    Thank you for letting us know you're seeing this issue. Unfortunately, missing transactions from USAA is a known issue. Please see this Community Alert for more information:

    https://community.quicken.com/discussion/7968228/ongoing-11-28-25-usaa-missing-transactions

    Per the alert, please start troubleshooting by following the steps from this article on missing transactions/transactions not downloading:

    Be sure to follow these steps in order:

    1. Go to Edit > Preferences > Downloaded Transactions. The option Automatically add to banking registers needs to be unchecked.

    2. Refresh your online account information by clicking the Actions Gear Icon on the upper right of the register, and select Update Now. Follow the on-screen instructions to complete the update.

    RegisterActionGear_support

    3. Confirm that the Sort Order in your account is by Date; just click the top of the Date column in your account register. It's possible the transactions are in your register, but not where you thought they'd be.

    WinDateSortGif_support

    4. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

    5. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

    6. Go to Actions (Gear Icon) > Register Columns > Check Downloaded Payee in the account register. This allows you to search by Payee to confirm the transactions haven't been renamed unexpectedly.

    7. Go to Tools > Account List and check Show Hidden Accounts at the bottom left. Confirm the missing transactions haven't been added to a hidden account by clicking on the name of any account that appears with a check mark in the Hidden column.

    WinShowHiddenAccounts_support

    If the issue persists after you have followed the troubleshooting steps above, please contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. 

    I hope this helps!

    (Ticket #12054304)

    Quicken Kristina

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