Quicken Business & Personal - converted a Rental Mortgage to Asset (New Problem)

gaugerfamily
gaugerfamily Member ✭✭
edited 4:19PM in Errors and Troubleshooting (Windows)

I have been running desktop B&P for sole proprietor business and Rental Property for several years. In the last month, the software interpreted the feed from Associated Bank (Mortgage) as an Asset and as it was linked to the Property, increased the Net Value instead of decreasing by the amount of the o/s mortgage. It also reported the Mortgage as fully paid off. As a fix, I had to delete the Mortgage and can no longer take a feed from Associated on this Mortgage (Liability). In addition, I will need to update the principal and Interest with each monthly payment.

I have a second Account (Checking) with Associated Bank and it was NOT impacted. Both the Mortgage and Checking account feeds were via Express Web Connect.

I have another Mortgage on my personal property through another institution which has NOT been impacted.

Any solution to this problem in sight? The Customer Service Rep I spoke with (and did a screen share) stated that I could not get tracking on this new "bug" and that I should manage the account manually going forward. My case reference number was 12118945 and my case was closed by the representative.😡

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @gaugerfamily,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Do you recall when you first noticed this issue? Have you tried making a backup of your file and adding the account as a connected account again?

    You can do that by navigating to Tools>Add Account and following the prompts. Typically, with mortgage and loan accounts, there is no option to link to the existing account, only to add the account as a new account. If the same issue happens when you re-add the account, that would indicate the problem is most likely due to either the data being sent to Quicken, or the way the program is interpreting that data. If it reflects correctly in the newly added account, that would indicate the problem was caused by a file-specific issue.

    I look forward to your response!

    Quicken Kristina

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