Downloaded transactions for review, but 'Downloaded Transactions' is empty

AbeK
AbeK Member ✭✭✭
edited 6:37AM in Download, Add/Update Accounts (Windows)

I did a One Step Update and transactions downloaded for multiple accounts (mousing over the flag shows the number that downloaded), including banking, investment and credit cards, but when I click on the "Downloaded Transactions" tab, it is empty for every account that downloaded. This began happening after the latest Quicken Business & Personal software update R65.29 build 27.1.65.29 on Windows 11.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AbeK,

    Thanks for reaching out!

    Please review this support article that covers this issue. The article covers the following information in greater detail:

    1. Check the Search Bar – Make sure the search bar above the register is cleared, as any text there will filter out transactions. image.png
    2. Turn Automatic Entry Off – Go to Ctrl+A > Edit (next to account) > Online Services > Automatic entry is > No. Close and reopen Quicken. image.png
    3. Check the Account Register & Online Center – Look for transactions in the Downloaded Transactions section at the bottom of the register, or via Tools > Online Center > Transactions. Use Compare to Register to accept transactions if needed.
    4. Validate Data File – If the issue persists, your data file may have minor issues. Make a copy via File > Copy or Backup File, then run File > Validate and Repair File on the new copy. After validation, you may need to reactivate accounts for download.

    If these steps don’t resolve the problem, please contact Quicken Support for further assistance or possible escalation if needed.

    This process usually resolves cases where transactions appear to have downloaded but aren’t visible for acceptance.

    Hope this helps!

    -Quicken Anja
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