Mr. Cooper - Now Rocket Mortgage

boboco1 · December 2025

Mr. Cooper was acquired by Rocket Mortgage on October 2025. I believe Quicken needs to update their connection profile for Mr. Cooper. I now see that mrcooper.com redirects the login to auth.rocketaccount.com. When can we expect Quicken to adjust this connection profile?

Quicken Anja · December 2025

Hello @boboco1,

Thanks for the update. I've checked your account internally and see that it’s currently showing an FDP-105 error.

This is a known issue that has already been escalated for internal investigation. At this time, there is no ETA for resolution, but the ticket is actively being worked on. In the meantime, please refer to this Community Alert for any and all available updates and information.

We appreciate your patience while our teams continue to address this.

konung · December 2025

Just chiming in - I'm having the same issue. And need to pull in my mortgage numbers as well since this is the year-end.

Thank you.

tdosten · December 2025

I'm confused about why this is a problem and why the users are the source of this "discovery!"

It worked as a Mr. Cooper log in
Everyone should have known this was coming
Rocket Mortgage is an existing known vendor
No one in management thought this would be a problem?

Yes, change is inevitable and we can handle it. Make us feel like we are the business and not an after thought!! This should have been tested before the move, not fixed after user complaints.

jdenofio · December 2025

[Removed - Rant/Disruptive]

Quicken Anja · December 2025

Hello All,

@konung Thanks for chiming in!

@tdosten I understand your frustration, and we appreciate you taking the time to share this feedback.

When a financial institution transitions platforms or authentication systems—as in the case of Mr. Cooper moving to Rocket Mortgage—it can introduce changes on their end that aren’t fully available for third-party access until after the transition is live. Once those changes impact connectivity, we then work directly with the financial institution and our service provider to investigate, test, and implement the necessary updates.

This specific issue is a known problem (FDP-105 / CC-505) that has already been escalated and is actively being worked on with all parties involved. While we don’t have an ETA to share yet, updates will be posted to the Community Alert as they become available.

Thank you!

Mitch104 · January 3

Glad to know I'm not alone, tried both Mr. Cooper and Rocket Mortgage and receiving an error on the Quicken side of things.

andrewk · January 3

Ok, so it's now January 2026, this has been a known merger since March of 2025 …
Is Quicken just going to stop working for mortgages?
Is Intuit going to kill off Quicken like they did Mint, Credit Karma, and QuickBooks?

Quicken Anja · January 6

Hello @Mitch104 & @andrewk,

Thanks for checking in and for sharing your concerns.

To clarify, Quicken isn’t discontinuing mortgage support, and this issue isn’t related to Intuit (Quicken has been a separate company since 2016). What you’re running into is a known connectivity issue tied specifically to Mr. Cooper’s transition and the changes they made to their authentication and backend systems.

This has already been escalated and is actively being worked on with our service provider and the financial institution. Unfortunately, until the financial institution finalizes and stabilizes third-party access on their end, Quicken can’t complete the connection update.

While we don’t have an ETA to share yet, this is not being ignored, and updates will be posted to the Community Alert as soon as more information becomes available.

Thanks for your patience!

xtremesoccer · January 6

Another long time Quicken user that is having issues with my Mr. Cooper / now Rocket Mortgage Loan being accessible in Quicken. I recall when my previous mortgage was transitioned to Mr. Cooper, there were instructions on how to transition the account into Quicken and it worked from Day 1. This issue is unfortunate, especially at this time of the year! Hopefully it will be resolved soon.

Quicken Anja · January 7

Hello @xtremesoccer,

Thanks for sharing your experiences and concerns. I completely understand how frustrating this can be.

As mentioned previously, this has already been escalated and is actively being worked on with the financial institution and our service provider. Unfortunately, we don’t have an ETA yet, however, we’ll continue to post updates in the Community Alert as soon as any new information is available.

Thank you!

RickB_Mac · January 7

Just echoing the same interest here, very anxious for the MrCooper/Rocket download functionality to return. Folks just need to be patient, this isn't a Quicken fail, this is a Mr. Cooper failure, and quite honestly, Quicken users won't be Mr. Cooper's or Rocket's top priority. I'd expect the Quicken folks will get this plugged back in as soon as the mortgage companies involved get their act together. Thanks to Anja for acknowledging the issue and keeping the community updated.

Quicken Anja · January 8

Hello @RickB_Mac,

Thank you—we really appreciate your understanding and your perspective. You’re absolutely right that changes on the financial institution’s side play a major role in situations like this, and we’re continuing to work closely with all parties involved to get things stabilized.

We’ll keep the Community Alert updated as soon as we receive any new information or progress to share. In the meantime, thank you again for your patience.

gbpenn · January 9

I am keeping aprised of the updates posted in the Community Alertbut as a 25 year Quicken for Mac user also wanted to express my dismay in the length of time it's taking to repair this issue. We're entering the 2nd full week of January and the community alert has no ETA on a fix which is not the best communication to your user base.

RickB_Mac · January 9

https://community.quicken.com/discussion/comment/20531407#Comment_20531407

Direct your energy to Mr. Cooper, or Nationstar, or Rocket Mortgage, or whatever they're calling themselves this week. If you read through Wikipedia on Mr. Cooper, you'll find they aren't the best and brightest folks, you'll see why they're so incompetent, and my gut tells me their IT isn't stellar either. This is entirely on them, not on Quicken. If Mr. Cooper/Nationstar/Rocket isn't providing the web service, given their most recent change in business status and the ensuing chaos they I'm betting they're experiencing internally, there is nothing Quicken can do to force them to provide it.

eshieh · January 10

Same issue here.

I disagree that it's Mr Cooper/Rocket Mortgage's fault.

As a developer trying to convince others that subscriptions are that bad, the whole argument for them is to incentivize developers to maintain their apps. A big part of the value proposition of financial apps is the integrations with financial institutions so that we don't need to manually input/download data.

Yes, it's a pain [Edited - Language] to integrate with all these financial institutions, but that's what we're paying (repeatedly) for.

Mr. Cooper - Now Rocket Mortgage

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