Quicken subscription on the webpage says renewed, Quicken says expired...

Andrew02467
Andrew02467 Quicken Windows Subscription Member ✭✭
edited December 2025 in Signing in, Passwords, and Activation (Windows)

The webpage for my account says renewed through Nov 2026, but Quicken using the pull down About selection says expired on Nov 21, 2025. It is now Dec 26, 2025..you'd think that woudl be updated by now?? There was a thread about this from 2022, but it was (a) closed and (b) the link there explaining how they fixed it then only got me a notice saying I don't have permission to view that page. Sigh.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Andrew02467,

    Thank you for letting us know you're seeing this issue. To correct it, in your Quicken program, please navigate to Help>Refresh Sign in….

    Refresh sign in copy.png

    Please let me know how it goes!

    Quicken Kristina

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  • Andrew02467
    Andrew02467 Quicken Windows Subscription Member ✭✭

    Thanks, that did it!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that corrected the issue!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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