Why is it that we got a down grade in service?

rdcplais
rdcplais Quicken Mac Subscription Member ✭✭
edited December 2025 in Paying Bills, eBills & Scheduled Transactions (Mac)

I have ebillls that I used to be able to connect to, but I am no longer able to connect to. I consider that a downgrade in service. If this has anything to do with the other companies, then Quicken needs to get on the ball to get these companies back on board. It’s not nice to offer services and increase prices and then take away the services. I suggest fixing the issue or lowering the prices. I really would like this issue fixed. Please let me know when this can be done. Thank you!!!

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @rdcplais,

    Thank you for sharing your experience, though I am sorry you have some EBills that you have been unable to connect to. I know how frustrating this can be.

    • If you provide the names of the billers you are having trouble with, I can look them up to see if they are currently supported billers.
    • If you know these billers are not supported, then the only way to get them added to the list of supported billers is through the biller directly. You would need to contact the biller and let them know you would like to be able to pay your bill through Quicken.
    • If you have found that you can add these billers, but then experience issues after they have been added, please describe the issues you are seeing.
      • Additionally, screenshots may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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