Cannot connect to Oneamerica account anymore.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited December 2025

    Hello @dfrobinson1966,

    Thank you for asking this question!

    There are currently no more updates. Our teams continue to work toward a solution, and we apologize for any inconvenience.

    Thanks again!

    Quicken Alyssa

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  • mairdj
    mairdj Quicken Mac Subscription Member ✭✭

    It appears to be fixed! (12/24/2025)

  • dfrobinson1966
    dfrobinson1966 Quicken Windows Subscription Member ✭✭

    It worked for me on or about the 24th as well, but not since then.

  • sbrothers217
    sbrothers217 Member ✭✭

    Agreed. This connection and update seems to be hit-or-miss. Some days it works, some days it doesn't.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for providing updates on the progress of this issue.

    If you are still receiving these errors, please go to Help>Report a problem>Send to Quicken and send over new log files.

    Windows:

    Help>Report a problem.png

    Mac:

    help report a problem-mac.png

    Let me know once you have sent them over so I can collect them and inform the escalation team that this issue is not resolved.

    Thank you!

    [CTP-15082]

    Quicken Alyssa

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  • sbrothers217
    sbrothers217 Member ✭✭

    OneAmerica is still not downloading properly. Its inconsistent. Sometimes it works when the account is a part of the complete daily upload -- or not. Sometimes it will work when I try to update the individual account - or not.

    I just submitted another set of log files (this morning) to reflect my experience. Thank you.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @sbrothers217,

    Thank you for that additional context and for submitting new logs.

    I had added this information to the escalation ticket.

    Thanks again!

    Quicken Alyssa

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  • dfrobinson1966
    dfrobinson1966 Quicken Windows Subscription Member ✭✭

    I just submitted another set of logs.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @dfrobinson1966,

    I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    Thank you!

    Quicken Alyssa

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  • doctas
    doctas Quicken Windows Subscription Member

    This also happens on the Mac version.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @doctas,

    Thank you for chiming in!

    I see you sent in log files today, and I have added them to the ticket.

    Thanks again!

    Quicken Alyssa

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  • sbrothers217
    sbrothers217 Member ✭✭

    This remains a problem. Further, I thought maybe resetting the account might help. Instead, the application went out, updated institutional information, and then presented a dialogue from which there was no escape.

    Screenshot 2026-01-18 094440.png

    Clicking the buttons on the dialogue had no effect, clicking the 'x' to close it had no effect and hitting the ESC key had no effect. I had to use Task Manager to kill the executable!

    After restarting, I received the same error for OneAmerica that I have in the past (unable to establish an internet connection). To the extent its useful, I uploaded another set of logs, because the 'connection reset' step may be instructive.

  • dfrobinson1966
    dfrobinson1966 Quicken Windows Subscription Member ✭✭

    Is there any update on this problem, @Quicken Alyssa? It's been going on for at least 3 months.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    While our escalation team doesn't provide ETAs on resolution, I can confirm that the ticket is still open and being worked on.

    @sbrothers217,

    Thank you for sharing that additional information. I have added the logs to the escalation.

    Thanks again!

    Quicken Alyssa

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