ONGOING! 1/2/26 Users unable to set up QBM - 'Could not add payment account'

Quicken Alyssa
Quicken Alyssa Quicken Windows Subscription Moderator mod
edited January 2 in Alerts, Online Banking & Known Product Issues

We have become aware of an issue where customers are encountering a 'Could not add payment account' error when attempting to set up Quick Pay / CheckPay in Quicken Classic.

We are aware of the issue, and it has been escalated internally. No ETA for resolution is available at this time.

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Thank you!

[Ticket#:12064262]

Quicken Alyssa

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    UPDATE 12/26/25

    We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

    We apologize for the inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    ONGOING 1/2/26

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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