Online Services Randomly Disconnecting

jcreegan
jcreegan Quicken Windows Subscription Member ✭✭
edited January 4 in Errors and Troubleshooting (Windows)

This has happened several times now. At random intervals, when I go to update all my account I've set up for this server, the only One-step update that executes is downloading stock quotes.

Every time this happens I spend time re-setting up all those accounts.

Why does this repeatedly occur?

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jcreegan,

    Thank you for sharing your experience and reporting the issues you are having.

    I have some follow-up questions for you that might help us narrow down what could be causing this.

    • When did this issue begin?
    • When you do a One Step Update, do you see all of the financial institutions you connect with listed and checked off?
    • Does the One Step Update appear to finish successfully but not bring in new transactions?
    • Are you seeing any error messages on your end?
    • How are you opening Quicken?
      • Are you opening it from the red square application icon, or is it a more rectangular red icon, with the corner folded like a sheet of paper?
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

    Let me know what you find!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @jcreegan,

    Just checking in, we haven't heard back from you in a while.

    Do you still need assistance?

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again,

    Checking in once more before this thread is closed.

    Let us know if you still need assistance.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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