Quicken STILL crashing on Windows 11 computer.

clepain
clepain Quicken Windows Other Member
edited January 9 in Errors and Troubleshooting (Windows)

Issues started back in April 2025 after I bought new computer. No issues for 15 years prior on Windows 10.

Called multiple times. Escalated to LEVEL 2. Shared screen with techs, logs sent, etc. etc. etc.. After approximately $350 worth of long distance calls, I gave up and limped along. No issues on my computer with any other software since.

Now its a new year - 2026. So, I thought maybe they've since introduced an update or patch or something that has remedied the issue. Re-downloaded software, new subscription and tried again. Nope…still craches after about 15 or so entries. 80% of data goes to the correct folder but 20% just randomly gets sent to incorrect ones. All kinds of strange problems.

I have absolutely no faith. I even had 1 entry dated back to a random day/month in 1975. I will try calling customer support one more time tomorrow because I used to really enjoy using the software, but if nothing has changed, I guess I will have no choice but find an alternative. I cant limp through another year. So, very frustrating.

Any thoughts or suggestions?

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @clepain,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Could you please provide which troubleshooting steps you attempted so far?
    • You mentioned it crashes after 15 or so entries—Have you noticed any particular pattern as to when the program crashes (e.g.: only while entering transactions, after One Step Update, opening a certain account register, clicking on a certain tab, etc.)?

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories