Citibank Costco Visa Card online balance incorrect in Quicken

FlyGuyTx
FlyGuyTx Quicken Windows Subscription Member ✭✭
edited January 9 in Registers & Transactions (Windows)

@Quicken Kristina

Re: https://community.quicken.com/discussion/7967986/citibank-costco-visa-card-online-balance-incorrect-in-quicken

In response to your email, this issue continues to occur. I attempted to reply per your request, but the email bounced, and as the above issue was closed, I am opening a new one. I have uploaded new screenshots today via Report a Problem. However, this is becoming exceedingly frustrating, as it has been ongoing for over a year. It's just not acceptable for an accounting system to incorrectly process an online balance and DEDUCT pending transactions. Furthermore, this only occurs on this specific Citi credit card account - I have several others which do not have this issue. As this is my primary daily use card, I am constantly having to manually reconcile it due to this issue. Please have your team contact me directly to discuss and resolve. In the example below, the actual, correct online balance is $5693.99.

Screenshot 2026-01-07 124852.png Screenshot 2026-01-07 124926.png
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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @FlyGuyTx,

    Thank you for your response! I sent the updated information to our teams.

    Thank you!

    Quicken Kristina

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