Cannot connect to Oneamerica account anymore.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited December 2025

    Hello @dfrobinson1966,

    Thank you for asking this question!

    There are currently no more updates. Our teams continue to work toward a solution, and we apologize for any inconvenience.

    Thanks again!

    Quicken Alyssa

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  • mairdj
    mairdj Quicken Mac Subscription Member ✭✭

    It appears to be fixed! (12/24/2025)

  • dfrobinson1966
    dfrobinson1966 Quicken Windows Subscription Member ✭✭

    It worked for me on or about the 24th as well, but not since then.

  • sbrothers217
    sbrothers217 Member ✭✭

    Agreed. This connection and update seems to be hit-or-miss. Some days it works, some days it doesn't.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for providing updates on the progress of this issue.

    If you are still receiving these errors, please go to Help>Report a problem>Send to Quicken and send over new log files.

    Windows:

    Help>Report a problem.png

    Mac:

    help report a problem-mac.png

    Let me know once you have sent them over so I can collect them and inform the escalation team that this issue is not resolved.

    Thank you!

    [CTP-15082]

    Quicken Alyssa

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  • sbrothers217
    sbrothers217 Member ✭✭

    OneAmerica is still not downloading properly. Its inconsistent. Sometimes it works when the account is a part of the complete daily upload -- or not. Sometimes it will work when I try to update the individual account - or not.

    I just submitted another set of log files (this morning) to reflect my experience. Thank you.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @sbrothers217,

    Thank you for that additional context and for submitting new logs.

    I had added this information to the escalation ticket.

    Thanks again!

    Quicken Alyssa

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  • dfrobinson1966
    dfrobinson1966 Quicken Windows Subscription Member ✭✭

    I just submitted another set of logs.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @dfrobinson1966,

    I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    Thank you!

    Quicken Alyssa

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  • doctas
    doctas Quicken Windows Subscription Member

    This also happens on the Mac version.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @doctas,

    Thank you for chiming in!

    I see you sent in log files today, and I have added them to the ticket.

    Thanks again!

    Quicken Alyssa

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