Net Worth Report showing negative balances for zero balanced accounts

LostCanuck
LostCanuck Member ✭✭✭
edited 4:38PM in Reports (Windows)

Hi,

I just ran a Net Worth Report and noticed that zero balanced investment accounts are showing up with large negative balances. I went back to an Excel file data dump on June 15, 2025 and the account balances correctly showed as zero.

I've seen some posts on this subject, but they are now closed.

I am running Canadian Version; Release R65.20.

Thanks in advance

Cheers,

Randy

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @LostCanuck,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. When did you first notice this issue? Is this happening with every zero balance account, or just some? Are the impacted accounts closed? If so, are there any transactions in the registers after the date they were closed? Have you clicked the customize gear on the Net Worth report and double checked to make sure there aren't any settings which may be excluding some data (and causing the negative balances)?

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • LostCanuck
    LostCanuck Member ✭✭✭

    Hi @Quicken Kristina

    I was able to resolve my issue by restoring a backup file. Here are answers to your questions and the steps I took.

    1. I first noticed this problem yesterday
    2. I restored a backup from 2025-12-12. I had approximately 6 other backups before I found one without the issue
    3. The accounts that caught my eye were zero balanced accounts
      1. No transactions after the zero balanced closed date.
      2. The accounts were closed circa 2011-2014
    4. Yes, I ran the New Worth report from one that I created as well as the default Quicken Net Worth report. All settings were correct
    5. The backup I had to use was created prior to doing investing account monthly updates (done manually).

    I also noticed a few active accounts with balances on the home page (left column) that didn't match the Net Worth report or the "account balance" report.

    Again, I think my problem is resolved by going to the backup. When I noticed the error, I checked for updates and updated to Canadian R65.20 Build 27.1.65.20. I'm not sure what version was running previously.

    Thanks for your prompt reply.

    Cheers,

Categories