Sallie Mae Banking CC-555 [Edited]

Thedoctor
Thedoctor Quicken Windows Subscription Member ✭✭
edited January 12 in Download, Add/Update Accounts (Windows)

Noticed that my Sallie Mae Banking account was not updating around mid December 25. Performed an account reset, now I get the CC-555 error, which states Quicken is being blocked from the Sallie server. Called Quicken, they said the problem is due to a Quicken Software update in mid December, which caused the issue. Noted during the attempt to activate the connection, the password and username fields are reversed. Tried entering the info in their format, no help. What is the issue, and when is it going to be fixed?

[Edited-Readability]

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Thedoctor,

    Thank you for sharing your experience and reporting the issues you are running into.

    We do currently have an open alert for Sallie Mae FDP-105/CC-505, as it is a Known Issue. The error you're receiving is different, but it is most likely related.

    A CC-555/FDP-155 error will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file. In some cases, this block is permanent.

    Please reach out to Sallie Mae to see if they can assist and provide some insight on this situation. If you can't get anywhere with the bank, reach back out to Quicken Support. They can help with an escalation if needed.

    Let us know how it goes!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Rick8
    Rick8 Member ✭✭✭✭

    Now getting CC-555 error when trying to connect to Sallie Mae Bank. So the errors I keep getting are CC-505, CC-507, and CC-555. How about an estimate Quicken, when these will be fixed???

  • Unknown
    Unknown
    This content has been removed.
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Rick8,

    Thank you for following up with those additional details.

    The CC-505 error is a Known Issue, as you know. All other errors would be handled on a case by case basis. The corresponding support article would need to be followed accordingly.

    My guess would be that its all related and an indication of an overall issue with connectivity to Sallie Mae. As far as ETA's, our escalation teams do not provide them. For updates on the issue, make sure you have the alert bookmarked, as progress/changes will be posted there.

    Thank you.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • JimTX
    JimTX Quicken Windows Subscription Member ✭✭

    I've been getting the CC-555 error on my Sallie Mae accounts in Quicken since December. I have one savings account and one CD.

  • George@
    George@ Member ✭✭✭

    same issue for me

Categories