How can I completely resolve Error CC*800

StevenR
StevenR Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

I'm running Quicken Classic Premier R65.29 Build: 27.1.65.29 on both Windows 10 and Windows 11. Two of my accounts (Bank of America and Fidelity Investments) continually fail updates with Error CC-800.

I can temporarily resolve the error during a given session, but both accounts will fail with the same error on subsequent sessions. My efforts to temporarily, and (with hope) permanently resolve the error include:

  1. Resetting the accounts successfully;
  2. Deactivating the accounts, then going through setting them up again successfully;
  3. Deleting the accounts entirely; then successfully adding them;
  4. Amidst the above steps I've run many Validate and Super Validate processes.

Today, I have created a completely new Quicken "test file" and added ONLY those two accounts successfully, just as above. I will run updates over the next few days and see if those, too, begin to receive the Error CC-800.

In the meantime, I'm reaching out to see if there is any way to permanently resolve the error for these two accounts WITHOUT (if it turns out to be the case) creating an ENTIRELY NEW Quicken file.

Thank you,

StevenR

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you seen, and following the advice, here:

    https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭
    edited January 11

    I have experienced what you are describing in the past - a very persistent CC-800 error that keeps coming back. What works for me - and this is just my personal and rather overkill approach:

    1. Disable Sync under Preferences > Mobile & Web
    2. Deactivate every/all accounts you have with those financial institutions including any hidden ones
    3. Keep them deactivated for a few days/maybe a week (this is the key step for me)
    4. During this time regularly update/OSU your data file
    5. After a few days reconnect them one at a time
    6. If you are not using the Mobile or Web companions, keep the Sync in step-1 disabled

    If unsuccessful, next approach would be to "Reset" your cloud dataset - found under Preferences > Mobile & Web (must turn Sync On to see this option, Reset it, and turn it back off). Incorporate this as step 2 1/2 above. NOTE: this step might deactivate some other accounts as well - your mileage may vary.

    Good luck

    - Q Win Deluxe user since 2010, US Subscription
    - I don't use Cloud Sync, Mobile & Web, Bill Pay

  • StevenR
    StevenR Quicken Windows Subscription Member ✭✭

    To NotACPA: Yes, I've followed the steps in the link you provided. In fact, those are the very steps I have been taking every day for each of those accounts so I can get them updated that day. The next day, Update again fails on those accounts, and I go through the process again - it doesn't "permanently" resolve the error.

    To BK: Sync is disabled. (Oddly, nearly each time I try to start an Update, the Synch processing window displays, and I have to click on Update again to actually run it. I'll have to dig deeper into that issue.)

    I can easily deactivate both accounts and leave them deactivated for a good amount of time without any problem. I'll give that a try; perhaps leaving them deactivated until next Monday (a week). And if that doesn't work, I'll incorporate step "2 1/2" and try again :-)

    Appreciate the suggestions!

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