Anyone else having trouble with Axos bank?

Lkyner · October 2025

I also continue to have the same issue/problem. It's very frustrating when you pay the subscription fees to Quicken and it doesn't download any of your banking information for several weeks/months at a time!

Quicken Anja · October 2025

Hello everyone,

We appreciate all the updates and reports you’ve shared regarding the ongoing Axos Bank DC connection issue. Our teams are aware and continuing to investigate this under ticket CTP-14649.

While there’s still no estimated timeline for resolution, please know the issue remains a priority. If you haven’t done so yet, submitting a problem report (via Help > Report a Problem) with your logs and a sanitized data file is still very helpful for the investigation.

Thank you for your continued patience and understanding while our teams work toward a fix.

Lkyner · November 2025

No updates posted since 10/23/25. Will this be fixed sometime soon or do I need to cancel my subscription and re-enroll in a few months? I don't see the benefit of using Quicken if it will not download all of my banking transactions. Please provide an update @Quicken Anja

JTL10899 · November 2025

As was previously mentioned, it's been months since the issue was reported by multple people (me included), and nearly a month since any updates were provided. I can't find any way to check the ticket number, so we have no idea if anyone is really even working this. Axos just has a link back to the same (unhelpful) Quicken search. I'm getting close to bailing on both. Can someone please give us something better than "there's no timeline, and please submit a problem report"? It's been submitted. We need a timeline.

Quicken Anja · November 2025

Hello @Lkyner & @JTL10899,

Thanks for following up and sharing your concerns. I completely understand how frustrating it is to have an account not downloading for an extended period.

The Axos Bank issue is actively being investigated under our internal ticket CTP‑14649. However, we are unable to provide and ETA as the escalation and development teams do not provide estimated timelines for when a fix will be released. Rest assured, the issue is being worked on, and you’re also welcome to check in here anytime for a status update for any of us moderators, as we have access to the internal ticket.

Thank you for your patience while the team continues to work toward a resolution.

choosejoy · November 2025

I have contacted Axos bank several times, and their response is to contact quicken support.

Quicken Anja · November 2025

Hello @choosejoy,

Thanks for the update. This issue is still actively being investigated under ticket CTP‑14649, and our teams are working on a fix. At this time, we do not have an ETA to share.

We appreciate your patience while the team works toward a resolution.

Phil_G · December 2025

I am still experiencing the same problem. I just spoke to a representative who advised that they are still working on it. It's hard to believe this has not been resolved in nearly 3 months. Has anyone ended up switching banks?

Quicken Anja · December 2025

Hello @Phil_G,

Thanks for following up and sharing your experience. I completely understand how frustrating it is to have this issue persist for an extended period.

As noted previously, this is still actively being investigated under ticket CTP‑14649. Unfortunately, we do not have an ETA for a resolution, as the escalation and development teams do not provide timelines for these fixes.

We appreciate your patience while the teams continue to work toward a resolution.

thoalex · December 2025

It's been about 2 years since AXOS has worked with Quicken properly. It's on the AXOS side. I just don't think they care.

Phil_G · January 1

Interesting. Axos tells me they're currently investigating the issue. Sounds like I shouldn't hold my breath.

rmeden · January 5

sigh.. my AXIOS connection was working at least mid December, but it's broken now too (there's another Axios thread)

Quicken Anja · January 7

Hello All,

Thanks for continuing to check in and share updates—I understand the concern given how long this has been ongoing.

At this time, there is no change in status to report. The Axos Bank Direct Connect issue is still actively under investigation under internal ticket CTP-14649. While we know the lack of an ETA is disappointing, the issue has not been closed or deprioritized, and both Quicken and Axos are aware of the continued impact.

We appreciate your patience and continued feedback while this investigation continues.

Thank you!

rmeden · January 16

FYI.. I got a call from AXOS, their IT said they worked with Quicken and asked me to try it… IT WORKED.

I used the "AXOS DC" entry even though it's a business account. Looking here, many folks were broken before the new year, but for those that just broke, maybe it's fixed!

Quicken Anja · January 16

Hello @rmeden,

Thanks for sharing that update! It’s great to hear that your connection is now working.

If others in this thread could try connecting to Axos Bank and let us know whether it’s successful—or if you’re still experiencing issues—we would greatly appreciate your feedback.

Thank you!

Phil_G · January 16

I tried again, without success. 😓

JTL10899 · January 19

Me, too. Still not working.

Laserjock · January 19

Me, too. Still not working. I tried again, without success.

Lkyner · January 19

Me too. Just tried connecting and still no luck/success. This is getting very old, mine hasn't downloaded anything from Axos Bank since last September. Why am I even paying for a subscription for a product that hasn't worked for over 4 months? Will there be any kind of refund?

MYSTERI · January 25

same issue - tried this morning and it's still not working

Quicken Anja · January 27

Hello everyone,

Thank you all for continuing to check back in and for confirming whether the Axos Bank connection is working or still failing for you. We truly appreciate you taking the time to report your experiences—those confirmations are helpful for ongoing tracking.

At this time, the Axos Bank Direct Connect issue remains open and under active investigation under internal ticket CTP-14649. While we did see at least one report of temporary success, the issue has not been fully resolved, and we understand that many of you are still unable to connect.

Unfortunately, we still do not have an ETA to share. The ticket remains open and is being worked on, and both Quicken and Axos are aware of the continued impact.

We know how frustrating this has been, especially given how long it’s persisted, and we sincerely appreciate your patience while the investigation continues. We’ll post updates here as soon as new information becomes available.

Thank you!

Phil_G · January 27

Axos told me "We have requested an escalation with our team, and your connection has been reset. You should now be able to connect without any issues."

I was able to connect using the "Axos Bank - Bus" financial institution.

It's a miracle! Hopefully the fix will stick.

Quicken Anja · January 28

Hello @Phil_G,

Thank you for sharing this update—that’s great to hear! We’re glad you were able to successfully connect using the “Axos Bank – Bus” financial institution after Axos reset the connection on their end.

If others in this thread are still experiencing issues, please try connecting using that instance in our financial institution list and let us know whether it works for you as well. Hearing whether this resolves the issue consistently (or only in certain cases) is very helpful for ongoing tracking under CTP-14649.

We appreciate everyone continuing to report back, and we’ll keep monitoring this.

Thanks again for the update!

Lkyner · January 28

Using the Axos Bank - Bus did not work for me. I received the CC-503 error. I tried all of the Axos Bank connections and none of them worked. You need to keep working on it.

Quicken Anja · January 28

@Lkyner Thanks for the update. I’m sorry to hear the Axos Bank – Bus option didn’t resolve the issue.

The ticket for this issue remains open.

Thank you!

Phil_G · January 28

Lkyner, ask Axos to "reset" your account. That might help.

Anyone else having trouble with Axos bank?

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