Why am I still getting a "Sync Error" warning with Quicken servers?

Garda
Garda Quicken Mac Subscription Member
edited January 18 in Errors and Troubleshooting (Mac)
Screenshot 2026-01-17 at 8.29.55 PM.png

Why am I still getting a "Sync Error" warning with Quicken servers?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited January 18

    Hello @Garda,

    Thank you for reporting the issues you are seeing!

    This is a known issue. To track the status of the issue, please bookmark this Community Alert:

    To help us investigate the ongoing issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QMac.png

    If you do submit logs, let us know so we can get them added to the escalation ticket.

    To troubleshoot, if you are seeing an "accounts upload: requests number:(#) don't match responses number: (#)" error, try the following steps:

    1. Steps for the error "accounts upload: requests number:(#) don't match responses number: (#)":
      1. Click on "Quicken" in the top left corner
      2. Select "Settings"
      3. Go to "Mobile, Web & Alerts"
      4. Click on "Accounts"
      5. Take note of the accounts that are Sync'd.
      6. Click on the "none" button to uncheck all accounts
      7. Click on "Update" or Run an update to check if the error persists
    2. If the error no longer appears, you can re-select the desired cloud sync accounts. You should no longer encounter this error after re-syncing
    3. If the error persists, leave all accounts unselected for Cloud Sync and check again after 24-48 hours.
    4. You can re-enable your desired accounts for sync after an update does not present the error.

    Thank you!

    (Ticket#9173985/CTP-16031)

    Quicken Alyssa

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  • egghead
    egghead Quicken Mac Subscription Member ✭✭

    What if you have SYNC off because you don't want your accounts etc… in the quicken cloud? Then your instructions don't match up.

  • Q.Hound
    Q.Hound Quicken Mac Other Member ✭✭✭

    Sync is turned off on my iMac and has always been off. I don't use Quicken Mobile and don't want to start using it. Do you have any suggestion for me to fix this problem?

  • martinm
    martinm Quicken Mac Subscription Member ✭✭

    I am getting the same error even though i also don't have sync enabled. my visa account is still syncing, but none of my others

  • PG1
    PG1 Quicken Mac Subscription Member

    Having same issue, none of my accounts update, last time worked was 1/16/26. Quicken please remedy this!

  • CoolRaj
    CoolRaj Quicken Mac Subscription Member

    I too have the same issue with Quicken Classic premier version 8.4.2 on Mac. Difficult to beleive this is not solved yet. Any Qucken support watching this forum?

  • tribbiani
    tribbiani Quicken Windows Subscription Member ✭✭✭

    I am getting the same error with the same environment as others here: I do not sync anything with Quicken Cloud.

    On another thread someone suggested going to Settings → Cloud and Services (funnily enough, for cloud services I do not use) and clicking "Reset" (on cloud services I do not use). Then I ran update as usual. That fixed it for me.

    Hope this helps someone else. Clearly a bug in the latest release.

  • JJJJordie
    JJJJordie Quicken Mac Subscription Member

    ^^^Tribbiani's trick worked for me. Except with my version I went to Settings → Connected Services. Then clicked on "Reset" under Cloud Account. I also do not use any of the cloud services.

  • Q.Hound
    Q.Hound Quicken Mac Other Member ✭✭✭

    Tribbiani's trick worked for me too. ("Settings → Connected Services. Then clicked on "Reset" under Cloud Account")

    Quicken Classic Deluxe Version 8.4.2 (Build 804.59835.100), macOS 15.7.3

    Thanks to everyone.

  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭✭

    Thanks to Tribbiani. That also fixed the problem for me.

  • martinm
    martinm Quicken Mac Subscription Member ✭✭

    worked for me too. thanks!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    Strange that the cloud sync would be causing an issue while turned off. I am glad to hear that resetting the cloud resolved the issue.

    Is there anyone who was not able to resolve this by resetting the cloud?

    Looking forward to your response!

    Quicken Alyssa

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  • PMW
    PMW Quicken Mac Subscription Member ✭✭✭
    edited January 28

    I also had cloud sync off, experienced this problem, and the reset seems to have resolved it. [Removed-Speculation]

  • SCW
    SCW Quicken Mac Subscription Member ✭✭

    Tribbiani's trick worked for me too. ("Settings → Connected Services. Then clicked on "Reset" under Cloud Account")

    Quicken Classic Deluxe Version 8.4.2 (Build 804.59835.100), macOS 26.2 Tahoe

    Thanks to everyone.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion nd letting us know how you resolved the issue!

    If you need more help, don't hesitate to reach back out.

    Thanks again!

    Quicken Alyssa

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