HealthEquity Download 502 errors

tlpwis
tlpwis Quicken Windows Subscription Member ✭✭✭
edited December 2025 in Download, Add/Update Accounts (Windows)

With this being an issue for sometime now, I reached out to HealthEquity about it to see what they could tell me. This was their response, to which I replied indicating it was interesting given I could do this with every other financial and investment provider I have.

Thank you for your inquiry. Due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators.

Note: These tools, (like Mint, Quicken, or Yodlee) collect financial information from various accounts and display it in one dashboard to help with budgeting, tracking spending, and financial planning. While convenient, they currently cannot access HealthEquity account data.

For your convenience, our Mobile App is available in the App Store and Google Play.

We appreciate you!

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @tlpwis,

    Thank you for sharing! This is a known issue. To track the status of the issue and know when it's resolved, I recommend that you bookmark the Community Alert linked below. If you do not see the bookmark icon near the upper right, please make sure you're logged into the Community.

    https://community.quicken.com/discussion/7968397/ongoing-12-4-25-healthequity-fi-timeout-cc-502-fdp-102

    Thank you!
    (Ticket #12062633)

    Quicken Kristina

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  • Jonathan Perkins
    Jonathan Perkins Member ✭✭✭

    This is a major bummer. Thank you @tlpwis for the update.

  • John Porcello
    John Porcello Member ✭✭✭

    Any updates on this, it's very frustrating that this doesn't function any longer.

  • John Porcello
    John Porcello Member ✭✭✭

    Hi All!!

    I was able to successfully re-link my HeathEquity HSA this morning!!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @John Porcello,

    Thank you for sharing!

    I'm glad to hear you were able to successfully reconnect your account!

    Quicken Kristina

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  • tlpwis
    tlpwis Quicken Windows Subscription Member ✭✭✭

    I too was able to connect the account today when I tried! Now I only wish they would enable updates to the investing account, which worked for me for a few weeks last summer, then stopped again. I will take this partial win though!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear you were able to get connected again!

    If you're wanting help with the investment account issue, I recommend starting a new discussion.

    Thank you!

    Quicken Kristina

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