Mr. Cooper - Now Rocket Mortgage

boboco1 · December 2025

Mr. Cooper was acquired by Rocket Mortgage on October 2025. I believe Quicken needs to update their connection profile for Mr. Cooper. I now see that mrcooper.com redirects the login to auth.rocketaccount.com. When can we expect Quicken to adjust this connection profile?

Quicken Anja · December 2025

Hello @boboco1,

Thanks for the update. I've checked your account internally and see that it’s currently showing an FDP-105 error.

This is a known issue that has already been escalated for internal investigation. At this time, there is no ETA for resolution, but the ticket is actively being worked on. In the meantime, please refer to this Community Alert for any and all available updates and information.

We appreciate your patience while our teams continue to address this.

konung · December 2025

Just chiming in - I'm having the same issue. And need to pull in my mortgage numbers as well since this is the year-end.

Thank you.

tdosten · December 2025

I'm confused about why this is a problem and why the users are the source of this "discovery!"

It worked as a Mr. Cooper log in
Everyone should have known this was coming
Rocket Mortgage is an existing known vendor
No one in management thought this would be a problem?

Yes, change is inevitable and we can handle it. Make us feel like we are the business and not an after thought!! This should have been tested before the move, not fixed after user complaints.

jdenofio · December 2025

[Removed - Rant/Disruptive]

Quicken Anja · December 2025

Hello All,

@konung Thanks for chiming in!

@tdosten I understand your frustration, and we appreciate you taking the time to share this feedback.

When a financial institution transitions platforms or authentication systems—as in the case of Mr. Cooper moving to Rocket Mortgage—it can introduce changes on their end that aren’t fully available for third-party access until after the transition is live. Once those changes impact connectivity, we then work directly with the financial institution and our service provider to investigate, test, and implement the necessary updates.

This specific issue is a known problem (FDP-105 / CC-505) that has already been escalated and is actively being worked on with all parties involved. While we don’t have an ETA to share yet, updates will be posted to the Community Alert as they become available.

Thank you!

Mitch104 · January 3

Glad to know I'm not alone, tried both Mr. Cooper and Rocket Mortgage and receiving an error on the Quicken side of things.

andrewk · January 3

Ok, so it's now January 2026, this has been a known merger since March of 2025 …
Is Quicken just going to stop working for mortgages?
Is Intuit going to kill off Quicken like they did Mint, Credit Karma, and QuickBooks?

Quicken Anja · January 6

Hello @Mitch104 & @andrewk,

Thanks for checking in and for sharing your concerns.

To clarify, Quicken isn’t discontinuing mortgage support, and this issue isn’t related to Intuit (Quicken has been a separate company since 2016). What you’re running into is a known connectivity issue tied specifically to Mr. Cooper’s transition and the changes they made to their authentication and backend systems.

This has already been escalated and is actively being worked on with our service provider and the financial institution. Unfortunately, until the financial institution finalizes and stabilizes third-party access on their end, Quicken can’t complete the connection update.

While we don’t have an ETA to share yet, this is not being ignored, and updates will be posted to the Community Alert as soon as more information becomes available.

Thanks for your patience!

xtremesoccer · January 6

Another long time Quicken user that is having issues with my Mr. Cooper / now Rocket Mortgage Loan being accessible in Quicken. I recall when my previous mortgage was transitioned to Mr. Cooper, there were instructions on how to transition the account into Quicken and it worked from Day 1. This issue is unfortunate, especially at this time of the year! Hopefully it will be resolved soon.

Quicken Anja · January 7

Hello @xtremesoccer,

Thanks for sharing your experiences and concerns. I completely understand how frustrating this can be.

As mentioned previously, this has already been escalated and is actively being worked on with the financial institution and our service provider. Unfortunately, we don’t have an ETA yet, however, we’ll continue to post updates in the Community Alert as soon as any new information is available.

Thank you!

RickB_Mac · January 7

Just echoing the same interest here, very anxious for the MrCooper/Rocket download functionality to return. Folks just need to be patient, this isn't a Quicken fail, this is a Mr. Cooper failure, and quite honestly, Quicken users won't be Mr. Cooper's or Rocket's top priority. I'd expect the Quicken folks will get this plugged back in as soon as the mortgage companies involved get their act together. Thanks to Anja for acknowledging the issue and keeping the community updated.

Quicken Anja · January 8

Hello @RickB_Mac,

Thank you—we really appreciate your understanding and your perspective. You’re absolutely right that changes on the financial institution’s side play a major role in situations like this, and we’re continuing to work closely with all parties involved to get things stabilized.

We’ll keep the Community Alert updated as soon as we receive any new information or progress to share. In the meantime, thank you again for your patience.

gbpenn · January 9

I am keeping aprised of the updates posted in the Community Alertbut as a 25 year Quicken for Mac user also wanted to express my dismay in the length of time it's taking to repair this issue. We're entering the 2nd full week of January and the community alert has no ETA on a fix which is not the best communication to your user base.

RickB_Mac · January 9

https://community.quicken.com/discussion/comment/20531407#Comment_20531407

Direct your energy to Mr. Cooper, or Nationstar, or Rocket Mortgage, or whatever they're calling themselves this week. If you read through Wikipedia on Mr. Cooper, you'll find they aren't the best and brightest folks, you'll see why they're so incompetent, and my gut tells me their IT isn't stellar either. This is entirely on them, not on Quicken. If Mr. Cooper/Nationstar/Rocket isn't providing the web service, given their most recent change in business status and the ensuing chaos they I'm betting they're experiencing internally, there is nothing Quicken can do to force them to provide it.

eshieh · January 10

Same issue here.

I disagree that it's Mr Cooper/Rocket Mortgage's fault.

As a developer trying to convince others that subscriptions are that bad, the whole argument for them is to incentivize developers to maintain their apps. A big part of the value proposition of financial apps is the integrations with financial institutions so that we don't need to manually input/download data.

Yes, it's a pain [Edited - Language] to integrate with all these financial institutions, but that's what we're paying (repeatedly) for.

Eusebius · January 17

Just chatted with a live person at Mr. Cooper/Rocket Mortgage. They said they are not re-establishing the connection and I was referred to Rocket Money.

JohnW2 · January 17

Whatever happened to web connect where it would use the webpage to collect data?

Jon · January 17

Neither Mr Cooper not Rocket Mortgage show as supporting Web Connect. Plenty of banks still do, just not these two.

JohnW2 · January 18

I meant the "good old days" where the bank wasn't involved. Quicken just logged into the webpage, given your credentials, and directly scrapped the data off the page. old clunky, but it worked…

DanZindler · January 21

Just made another attempt to login to Mr. Cooper to re-establish my account and it came back with a message saying the connection will be blocked from 1/15/26 to 1/22/26. I'll try again tomorrow to see if it works. I am able to get all the though the process including entering the last 4 SS digits.

RickB_Mac · January 21

I still get the below error saying the website is unavailable, which is the same that I've had since the outage began. This is an ongoing Cooper/Rocket failure.

===========================

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
URL. Website is currently unavailable or intermittently available.

1Dave_Perron! · January 22

From Rocket Mortgage:

Thank you for your patience. I’m sorry to inform you that you are unable to track the payment you made to Mr. Cooper. Since Quicken is a third‑party application, it does not provide us with the ability to view or trace payments processed.

My response:

Interesting, they say the issue is on your end and you say the issue is theirs. Who's telling the truth?

Quicken Anja · January 22

Hello All,

Thank you for continuing to share updates and feedback here. I want to take a moment to clarify what’s happening and address some of the questions and concerns raised.

The error being reported in this thread (FDP-105 / FI_WEBSITE_UNAVAILABLE) specifically indicates that Quicken is unable to access the financial institution’s servers used for transaction downloads. This can occur even when you are able to log in successfully through a web browser. In these cases, the issue is not general website access, but rather the backend systems and permissions the financial institution provides for third-party aggregation.

At this time, Mr. Cooper / Rocket Mortgage has made changes to their authentication workflow and backend systems that are actively blocking aggregation access.

To address the question of “who’s telling the truth”: both sides can accurately state their position. Quicken cannot download data unless the financial institution allows third-party access, and the financial institution does not have visibility into how third-party applications process data once access is restricted. The blocking itself is occurring on the financial institution’s side.

This issue remains actively tracked and worked on with all parties involved. While we understand how frustrating the lack of an ETA can be—any updates or progress will continue to be shared through the Community Alert as soon as they become available.

Thank you for your patience!

RickB_Mac · January 22

Not a chance this is Quicken's fault. Mr. Cooper and Rocket are not exactly premier debt management organizations, and such, they have little interest in doing extra work to enable 3rd party data access. Further, Mr. Cooper experienced a data breach in 2023 due to their own incompetence which affected around 15 million customers. Again, these are not the brightest bulbs running these mediocre debt collection companies. Quicken will connect and interface the data if/when Cooper/Rocket decides to allow such access. Until then, my suggestion is to keep bombarding Cooper and Rocket with requests to do so. This is not a Quicken issue, this is an issue with two mediocre financial institutions.

https://onerep.com/blog/mr-cooper-data-breach-how-to-secure-financial-info

Mr. Cooper - Now Rocket Mortgage

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