Synchrony-Amazon Store Card - cant access/login via quicken

Sparksnorthern
Sparksnorthern Quicken Windows Subscription Member ✭✭
edited January 22 in Download, Add/Update Accounts (Windows)

Hi,

I saw someone else had created a thread, but unfortunately, the discussion was closed.
I've tried deactivating and reactivating, but when I input my credentials (which are confirmed correct, so please don't ask), it says that they are not.

I believe the issue is that Synchrony uses multiple "front doors" for access. Another potential clue - I did get a new Amazon card with a new account number… but this feels moot because I can't access the account via quicken anyways to update it.

Lastly, I noticed that when I do get to the Quicken Synchrony login popup, it says the web address is www.syncbank.com, but that is not synchrony's actual website - its www.synchrony.com.

Please advise.

sync1.JPG sync2.JPG
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Comments

  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭

    Any update?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Sparksnorthern,

    Thank you for sharing your experience and reporting the issues you are running into.

    I can see why this would be confusing. It's definitely strange that it's not accepting your credentials, and is showing a different URL than the one you use to view this account. Good catch on that!

    There is an instance in Quicken that uses the URL www.synchrony.com, it's Value City Furniture Credit Card.

    Screenshot 2026-01-22 at 12.42.05 PM.png

    Try using this instance to connect and let us know how it goes.

    Looking forward to your response!

    Quicken Alyssa

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