pnc direct connect downloads data but no 'send check' option exists

berndogsouthdrive
berndogsouthdrive Quicken Windows Subscription Member
edited January 23 in Download, Add/Update Accounts (Windows)

My Direct Connect downloads data, but I cannot send a check through Quicken at PNC using Direct Connect. This has been going on for 3 months.

Quicken says its a PNC issue; PNC says its Quicken, but neither gives an estimate of when it can be resolved. Does anyone have a suggestion, or can you suggest a different bank which does truly support Direct Connect w/ Quicken?

[Edited - Readability]

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @berndogsouthdrive,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools, and I suspect the reason you're encountering this issue is, while you are using the PNC Bank - Direct Connect connection option, it looks like your accounts are connected using Express Web Connect.

    To correct this, first, backup your Quicken file. Then, deactivate the problem accounts. Once all the problem accounts are deactivated, navigate to Tools>Add Account, and search for PNC Bank. Click on PNC Bank - Direct Connect to select it, then click on Advanced Options.

    Screenshot 2026-01-23 at 5.29.18 PM.png

    Review the information screen that comes up, then click continue.

    On the next screen, make sure to select Direct Connect, then click Next and follow the prompts.

    Screenshot 2026-01-23 at 5.30.41 PM.png

    When you get to the add/link screen, make sure to carefully link your accounts to the correct existing accounts in Quicken.

    Link to Existing.png

    Once connected via Direct Connect, the option to use bank bill pay should reappear.

    I hope this helps!

    Quicken Kristina

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