What do I do when my Web has different information that my desktop

jennam
jennam Quicken Windows Subscription Member ✭✭
edited January 25 in Errors and Troubleshooting (Quicken on the Web)

I never enter any information on the web or mobile. I only want to use it to view the information that I enter into the Quicken Classic desktop application. I had a problem with some disappearing data on my desktop, so I restored from my last backup (saved a couple of weeks ago) and re-entered the current information. I synced with the web, but it did not match.

I tried the troubleshooting suggestion of changing the account name and reset the synced data. https://www.quicken.com/support/troubleshooting-cloud-sync-errors/

It did not help. The data is still off. I checked one of the accounts. The data on the web only goes back to May of 2017, but the balance is already wrong at that point, so there is no way for me to find the error/discrepancy.

My desktop data is correct. It goes back to 2002.

I just do not understand why the web does not contain the exact same data as the desktop. They should be pulling from the same file.

Maybe I just need to start over with a whole new file and start from scratch again. This is sooo frustrating.

[Edited-Readability]

Tagged:

Answers

  • jennam
    jennam Quicken Windows Subscription Member ✭✭
    edited January 25

    Well, here is an odd update. I turned off the option to sync pending transactions, and it fixed the issue. However, I am not sure why, because the accounts that were off were not accounts with pending transactions. So that is one feature I will not be using.

    I also learned something else, only the web and mobile contained the pending transactions. They do not cross over to the desktop version.

    I still do not know what is wrong with this software, but I do not think I ever will. I guess this question can be closed.

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jennam,

    Thank you for sharing a detailed account of your experience. This is a strange issue you ran into for sure!

    Great job with your troubleshooting steps and findings along the way! I am happy to hear that you were able to resolve this issue. If you need more help, don't hesitate to reach back out!

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories